Key Account Manager

1 week ago

Sydney, Australia WiseTech Global Full time

Key Account Managers hold crucial and highly important customer contact positions within WiseTech. You will be serving as the escalation point for critical client and staff-related issues arising in Japan, optimizing our clients use of our core software suites.

**Goals**:

- Ensure that critical or important issues raised by clients are escalated quickly and efficiently to the relevant Support/Product Team
- To support the function and deliverables of the Global Key Account Management Team and wider Customer Services team.
- To stabilize the relationship with own clients and prevent relationship issues from escalating
- To retain and grow key client accounts

**Responsibilities**:

- Undertake deep dive investigations to establish and report back on clients motivations, strategies and preferences
- Build strong working relationships with WTG Product, Technical, and Commercial teams in order to provide the optimal solution for clients needs
- Build strong working partnerships with Service Partners in order to optimise the overall service offering for the client
- Adhere to standard Customer Services operating procedures and fulfil reporting requirements.
- Be the first escalation point for any issues not resolved by standard support processes i.e. eRequest process and Support

**Required Competencies**:

- Fluent in English and Japanese
- Ability to build rapport and gain trust
- Taking ownership of issues and tracks through to resolution - a problem-solving mindset
- Ability to build strong relationships externally with clients and partners and internally
- Strong communication skills
- Experience within Key Account Management or Relationship Management
- Technical knowledge/technically enabled skills

**About WiseTech Global**:
At WiseTech Global we are united in our mission to create breakthrough products that enable and empower those that own and operate the supply chains of the world. Find out more at WiseTech Global

**Before you Apply**:

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