Technical and Compliance Manager

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Purpose of Position
- To ensure the assigned cluster/country business obtains and maintains accreditation/recognition with appropriate Accreditation Bodies and Recognition Bodies, providing the ability and reputational status for the business to trade with its clients globally.
- To ensure all assurance personnel are properly trained or coached to implement the global policies, and all applicable procedures and tools for relevant schemes in the assigned country/cluster.
- To work collaboratively with the global technical & operational excellence team and the assigned country/cluster management team for managing accreditation-related activities, including office audits, witness audits, and closure of non-conformities.
- To oversee and report the deployment status of operational requirements, including in-house training, products, processes, and systems.
- To ensure that the business has, and effectively utilises, the global management system for assurance business. Under the governance of the Regional Technical & Compliance Director, lead the technical and compliance functions in the assigned country/cluster.

Key Responsibilities & Accountabilities
- Lead all technical & compliance aspects to ensure the country/cluster business obtains and maintains Accreditation status through collaboration with the country/cluster management team and the global technical & operational excellence team.
- Manage professional relationships with all relevant accreditation bodies or Scheme owners.
- Educate and train all assurance personnel about technical & accreditation-related requirements and oversee the implementation in the assigned cluster/country.
- Support the management team of the assigned country/cluster to identify, manage and mitigate technical & accreditation risks.
- Support Regional Technical & Compliance Director and Global Technical Director to plan and conduct regional or global technical & compliance calibration meetings.
- Establish and maintain appropriate relationships with the impartiality stakeholders in the assigned country/cluster, inviting stakeholders as GISN members for supporting the global impartiality stakeholders network process.
- Adhere to the global complaint and appeal process to work collaboratively with Global Compliant & Appeal Manager to ensure timely tracking, review, and resolving complaints and appeals related to the assigned country/cluster.
- Support Internal Technical Audit Head to establish and implement the yearly internal audit/oversight program for the assigned country/cluster.
- Escalate and report technical & accreditation concerns to the Regional Technical & Compliance Director and Global Technical Director within 24 hours Support and coordinate management review.
- Lead & manage the assigned country/cluster technical & ompliance team to perform their roles.
- Other responsibilities as specified from time to time.

Knowledge / Skills / Abilities
- Educated to degree level or equivalent with appropriate professional qualifications.
- Proven leadership skills with the ability to engage, collaborate and influence at the operational level.
- Strong technical background, with knowledge of business processes
- Fluent English language skills both written and verbal essential. Other language(s) an advantage
- Proven experience in a commercial/international environment
- Knowledge and experience in managing/leading business processes and accreditation matters
- With at least 5 years' experience working in a Management Systems Certification and/or Product Certification business environment, and experience in managing accreditations.
- Proven track record of managing functional teams.
- Willing to travel on business.
- Good influencing and leadership qualities - must have the ability to lead a team and influence other stakeholders across all within the organisation in the assigned cluster/country and the wider business.
- An enthusiastic and committed team player.
- Ability to build and maintain effective build relationships across a matrix organization utilising all means of communication and engagement.
- Be self-motivated, and flexible, with excellent time management/planning, and problem-solving skills.
- Ability to understand and focus on the delivery of the client experience and value proposition.

Our Excellence Behaviours: Client-centric, Agile, Collaborative. These three behaviours represent how we do things at BSI. They help us ensure that BSI is a great place to work and a highly successful business.

BSI is conducting face-to-face interviews where appropriate and possible. If you are invited to a face-to-face interview but feel more comfortable with conducting the interview virtually, please speak to a member of our recruitment team.