Relocations Case Manager

2 weeks ago

Melbourne, Australia Toll Group Full time

Company Description

Global Logistics provides sophisticated supply chain solutions, from end-to-end or part solutions, warehousing and distribution to dedicated transport solutions, across the globe and to some of the most remote corners of the world.

Government & Defence provides specialised logistics expertise, including relocation services. We work with clients at all levels of government to deliver an extremely diverse range of logistics solutions - from the distribution of healthcare products, managing the relocation of their employees, delivering fleets of government vehicles, through to helicopter rescue services.

**Job Description**:
An exceptional opportunity exists for a Case Manager to join our Toll Transitions team based in Melbourne. This position will work closely with multiple Defence families and internal/external providers to ensure seamless relocation services across the nation from start to finish.

Possessing a passion for customer service, you will be the central point of contact for your members’ enquiries. You will manage and facilitate removal services, travel and accommodation bookings and the associated allowance/entitlements. With a stable long-term team, you will contribute to a positive, dynamic and growth-driven team culture where hybrid work arrangements are offered.

As a Case Manager, you will:

- Deliver a high-quality end to end relocation experience to your relocating ADF members and their families through world class case management, policy compliance, advocacy and escalation resolution
- Manage a high caseload of ADF members & ensure members and their families understand service scope and the relocation life cycle
- Co-ordinate third party suppliers and vendors who provide accommodation, travel, housing, and removal services to members
- Ensure all deliverables are met within timeframes, striving for continuous quality outcomes
- Contribute to overall continuous improvement activities, accomplishments, projected activities and business case requirements

**Qualifications**:
***To be successful in this role, you will need:

- Minimum of 1-2 years experience working in a similar role
- Experience working in relocations is highly desirable
- Caseload or claims management experience highly desirable
- The ability to interpret policy, legislation & make informed decisions
- A strong work ethic, stakeholder engagement, communication and conflict resolution skills
- Strong organization and time management skills
- Excellent communication skills
- Intermediate MS Office/computer skills

Additional Information
**Be Connected**

With a bold vision and innovative drive, join our 16,000 colleagues as we lead industry change and transform how customers best meet their global supply chain needs in a meaningful and sustainable way. There are countless opportunities to learn and make a real impact in shaping our industry’s future. Grow with diverse challenges amongst a friendly and inclusive global culture. Take pride in building relationships that matter, because being connected is at the centre of what makes Toll great - it’s what makes our possibilities endless.

To be considered, you must be entitled to work in the specified country and be prepared to undertake pre-employment checks including a criminal history check and medical assessment.

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