Case Manager

1 day ago

Melbourne, Australia Toll Group Full time

Company Description

Global Logistics provides sophisticated supply chain solutions, from end-to-end or part solutions, warehousing and distribution to dedicated transport solutions, across the globe and to some of the most remote corners of the world.

Government & Defence provides specialised logistics expertise, including relocation services. We work with clients at all levels of government to deliver an extremely diverse range of logistics solutions - from the distribution of healthcare products, managing the relocation of their employees, delivering fleets of government vehicles, through to helicopter rescue services.

**Job Description**:
**Flexible Location: Melbourne, Adelaide or Brisbane.**

Due to ongoing growth within the business, an exciting opportunity exists for a Case Manager to join our Toll Transitions team based in either Melbourne, Brisbane or Adelaide. As a Case Manager, you'll play a crucial role in supporting relocation initiatives by being the single point of contact for Australian Defence Force (ADF) Members & their families during their relocation across Australia. Our Case Managers strive to ensure that all ADF Members experience a superior relocation.

This is a permanent fulltime role, operating during standard business hours Monday - Friday. This role offers job security, long term career growth and development opportunities, alongside hybrid work arrangements and a positive team environment where you'll feel encouraged to grow.

As the Case Manager, your responsibilities will include:

- Delivering a high-quality end to end relocation experience to your relocating ADF members and their families through world class case management, policy compliance, advocacy and escalation resolution.
- Expectation management ensuring Members and their families understand service scope and the relocation life cycle.
- Proactive and technically competent administration of Defence relocation policy & entitlements ensuring benefits and entitlements are in accordance with policy and Client Key Performance Indicators.

**Qualifications**:
What are we looking for:

- Case management experience in a similar role would be advantageous (i.e., global mobility, assignment management, insurance or travel)
- The ability to interpret policy and legislation
- Effective communication skills, both written and verbal, with the ability to interact professionally with diverse stakeholders
- Strong attention to detail & time management skills

Additional Information
**Be Connected**

With a bold vision and innovative drive, join our 16,000 colleagues as we lead industry change and transform how customers best meet their global supply chain needs in a meaningful and sustainable way. There are countless opportunities to learn and make a real impact in shaping our industry’s future. Grow with diverse challenges amongst a friendly and inclusive global culture. Take pride in building relationships that matter, because being connected is at the centre of what makes Toll great - it’s what makes our possibilities endless.

To be considered, you must be entitled to work in the specified country and be prepared to undertake pre-employment checks including a criminal history check and medical assessment.

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