Customer Administrative Officer

2 weeks ago

Gold Coast, Australia Public Trust Office Full time

About the role
The Customer Experience and Delivery (CED) portfolio at Queensland Public Trustee (QPT) offers trusted financial decision-making advocacy, education, and financial services, empowering Queenslanders to plan and prepare for significant life events.
As a Customer Administrative Officer, you will play an pivital role in delivering high-quality administration, telephone, and reception services to customers, service providers, and the public. This is a unique opportunity to engage with diverse customers, providing exceptional service and referral to appropriate resources. You'll be the welcoming face of QPT, the first point of contact for inquiries, and instrumental in maintaining a professional and supportive environment. Your role will involve administrative support, effective communication, and proactive problem-solving to ensure customer satisfaction.
This is a temporary full-time opportunity until 31 January 2025 with possible extension based in Southport. To learn more about this role, please download the attached role description.
About you
You bring a strong customer focus and thrive in a collaborative team environment. Operating with efficiency in a fast-paced setting, you excel in managing competing priorities and take pride in serving the Queensland community.
To excel in this entry-level role, the following attributes will be your keys to success:

- Thriving in the bustling environment of daily tasks
- Possess a can-do attitude
- Attention to detail
- Willingness to learn
- Ability to maintain focus and optimism under pressure, ensuring steady performance
- Excellent communication skills; both written and verbal
- Collaborative team player
- Customer service orientated

What we offer
- A fulfilling role where your skills directly impact lives
- Dynamic work environment with diverse responsibilities
- Opportunities for personal and professional growth
- Supportive cultures prioritising employee mental health and wellbeing

Interested in applying?
**Please provide the following information**:

- Your current resume, including a comprehensive employment history and any relevant qualifications and professional certifications you hold.
- A cover letter (no more than two pages) outlining recent motivation and your ability to demonstrate the 'Key capabilities' required to perform the 'Key responsibilities' of the role, as outlined above.
- Contact details for two referees. At least one referee should have thorough knowledge of your conduct and performance within the previous two years. If you are a current or previous public service employee, please nominate a referee who can report on your public service employment.

QPT is a value for money independent state trustee service dedicated to advancing and safeguarding the rights, interests and wishes of Queenslanders in need of financial management, trust and estate planning and administration support. We have been looking after Queenslanders and their families since 1916.This work is licensed under a Creative Commons Attribution 3.0 Australia License.

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