Customer Service Coordinator

2 weeks ago

Melbourne, Australia Reece Group Full time

Customer Service Coordinator - Viadux (Tullamarine)
**About Viadux**

We keep things flowing.

We are Australia's leading supplier of plumbing and bathroom products with over 10,000 people located in 900+ branches globally. As part of the Reece group, Viadux provides products that keep our water supplies running and our communities stay healthy.

**About the role**

As part of the Customer Service team in Tullamarine (VIC), you’ll help engineers, project managers and other tradespeople access the products they need to maintain essential services, as well as undertaking other tasks that keep customers happy and the branch running smoothly.

**Your day-to-day**

A typical day will involve:

- Check stock availability and provide accurate price quotations, order status updates, and technical information for general sales enquiries
- Coordinate externally sourced stock purchasing and ensure timely, accurate data entry into the system
- Maintain proper documentation for all related tasks
- Manage the quotation follow-up process to support customer satisfaction and sales efficiencyEnsure compliance with company policies, procedures, the Act, and other regulatory requirements

**Role Requirements**:

- Has previous experience in retail sales or customer service and enjoys helping customers both in person and over the phone
- Might not have experience in this space, but is willing to learn
- Coordinate large infrastructure projects across QLD
- Can use a computer and is happy to learn new systemsWants to develop their career - either locally, within our network or head office

**Our perks and benefits**:

- Performance based bonuses
- Paid annual leave
- Continuous learning and development programs to support your career goals
- Generous discounts for those looking to renovate their bathroom or kitchen
- Reece Boost - offering cashback and discounts on groceries, fuel, insurance, travel and morePaid parental leave

**What happens next**

Please check your junk or spam folder if you don't see the invitation in your inbox.

**Reece Group**

Our journey began more than 100 years ago, but our commitment to delivering quality products and expert service to the plumbing industry remains the same.

We support residential, commercial and infrastructure building trades across Australia, New Zealand and the United States. Our success is built on the success of our customers, who provide essential services every day.
- Reece is a place where people make a real difference. And that's the secret to our success; having the right people, with the right attitude in the right roles. This means that we value diversity and fairness and are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation, or life stage._

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