Coordinator

6 days ago

Morningside, Australia Invocare Full time

**Have you considered a career helping people and families through a difficult time in their life?**

InvoCare is an industry leader within the funeral industry, we currently operate over 300 funeral locations, 17 cemeteries and 29 crematoria, throughout Australia, New Zealand and Singapore and growing.

As a Funeral Logistics Coordinator you will be responsible for assisting location and operations staff in the provision of funeral services to the local community. This role will offer you new life skills, personal growth and development and progress your career in a personally rewarding industry.

**As a Funeral Logistics Coordinator, you will**:

- Assess ongoing daily work requirements and coordinate operational activities.
- Respond flexibly to match client needs with available resources and carry out Funeral Arrangers special requests and service innovations as instructed by client families.
- Prepare and monitor documentation including but not limited to team daily work schedules, resource management and logistics, use of booking systems, liaising with grieving families as required and supporting the business with general enquiries
- Respond appropriately to requests, concerns, complaints and unforeseen circumstances
- Ensure location team deliver funeral services to InvoCare quality standards by:

- Coordinating and directing funeral teams to accurately follow instructions aligned to the funeral arrangements
- Monitoring workplace and operational issue
- Promoting funeral practices and InvoCare service delivery standards

**About you**:

- Work with the teams that organise and conduct funerals to assist them to coordinate and bring all elements of the event together so that it runs smoothly within timelines.
- The ability to balance competing demands and coordinate all logístical components of funeral service delivery.
- Strong customer service ethos and commitment to service delivery.
- Critical attention to detail and the ability to follow direction.
- The ability to be at ease working with grieving families.
- Sound knowledge of Microsoft Office products with good MS Excel Skills for planning.
- Manage stress and carry out the inherent requirements of the position.

**Benefits of joining InvoCare**:
You may not have considered this industry before, but we provide vital services to families to assist them to celebrate the lives of their loved ones in a way that they would have wanted. The benefits you can receive include:

- Reward and recognition programs
- Tailored induction and training programs
- Networking opportunities across the business and with peers
- Birthday and paid parental leave
- Free access Employee Assist Program

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