Manager Workers Compensation and Injury Management

About TAFE Queensland
TAFE Queensland is proud to be the largest and most experienced Vocational Education and Training provider in the State. For more than 140 years, TAFE Queensland has delivered practical and industry-relevant training to provide students with the skills and experience they need to build lifelong careers. We have recently been named the State Winner of the 2021 Large Training Provider of the Year at the prestigious Queensland Training Awards. Our training is delivered to students and apprentices on-site, online, in the workplace, or on-campus to give people the skills they need to enrich their communities, support their industries, and strengthen their local economies.
By working at TAFE Queensland, you can be part of a highly experienced workforce closely connected with their industries and dedicated to delivering best practices and innovative training.
Your Opportunity
As the Manager, Workers Compensation and Injury Management, your role will lead and manage workers compensation policies and claims, manage injuries and partners with the business and external agencies. The role is responsible for leading a state-wide team of experienced Rehabilitation and Return to Work Coordinators in undertaking complex case management, case reviews, driving continuous improvement of relevant policies, procedures, and providing accurate and consistent advice. You will improve injury management and return to work outcomes for TAFE Queensland.
This position reports to the Director, Workplace Health and Safety, TAFE Queensland Corporate.
This is a Permanent Full Time opportunity.
The position will be based primarily at Mount Gravatt however you may be required to perform work at other TAFE Queensland campuses.
Key Responsibilities
- Manage the workers compensation portfolio across Australia and implement initiatives to achieve injury management objectives and targets and reduce workers compensation impacts.
- Take a lead role in managing the entire cycle of workers compensation, including dispute management, rehabilitation management and action plans, cost containment and claimant/employee interaction and maintain strong relationships with insurers and regulators.
- Lead the design, development, implementation, and ongoing embedding of the Rehabilitation and Return to Work service delivery model for TAFE Queensland.
- Provide a high level of coaching, support and advice to clients, key stakeholders, senior management and executives and team members on health, rehabilitation and wellbeing matters to build capability and embed a strong safety culture across a complex and geographically dispersed organisation.
- Manage and coordinate the capture of data and information relating to rehabilitation and case management to identify risks, monitor performance, measure effectiveness of interventions and provide statistical reports, with the aim of improving rehabilitation case management and return to work outcomes in accordance with legislative and corporate obligations.
- Manage quality consultancy services through partnering and mentoring managers in relation to early injury management, complex and sensitive matters specific to their particular business environment.
- Interpret legislation and in consultation with the Director, Workplace Health and Safety, formulate risk management strategies for Divisional businesses to foster timely risk elimination or reduction while safeguarding service delivery.
- Actively promote, lead, and facilitate ill health management interventions with clients, ensuring alignment to existing and contemporary industrial frameworks, employment directives and relevant TAFE Queensland policies and procedures for managing ill health.
- Lead the delivery of workforce development projects focussing on Rehabilitation and Return to Work and Work Health and Safety for all regions across TAFE Queensland.
- Represent and participate in sector-wide working groups and forums, cultivate and maintain strong partnerships with internal and external stakeholders to support the development and management of TAFE Queensland's Workers Compensation and Injury Management framework.
- Establish and maintain networks and liaise with officers from other agencies and other external bodies to promote and monitor contemporary injury management matters.
- Prepare and present high-level reports and briefings relating to a range of complex case management issues and initiatives in accordance with TAFE Queensland requirements.
- Develop and review documentation, submissions, briefing notes, policies, procedures, internal website content on health, rehabilitation, and wellbeing issues and initiatives.
- Contribute to the success of transformation and cultural change through promoting and modelling the established values of Safety First, Working Together, Focussing on Our Customer, Showing Initiative and Taking Responsibility.

Key challanges
- Implementing and drive initiatives to help achieve injury management objec