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Digital Customer Experience Agent

2 weeks ago

Seven Hills, Australia Kennards Hire Full time

Digital Customer Experience Agent
Seven Hills, NSW
- Largest family-owned equipment hire company in ANZ + great employee benefits
- Culture is our secret sauce-we care about our team mates & customers like family
- Training & career development - build your career with us

Our mission is to be the best hire company in the world. We don't want to be the biggest, we want to be the best. And by being the best, we are committed to sustainable growth and innovation for the benefit our customers, our people and Kennards Hire.

And with 86% of our people telling us they think Kennards Hire is a Great Place to Work, we think that's pretty awesome

Some of the things our people have told us make Kennards Hire a Great Place to Work include: their team mates; the care and inclusiveness we show each other; that our people's safety is a priority; and how everyone works together to live our values. Not to mention the birthday and employee anniversary celebration cakes and BBQs

**About the role**

**About you**

We are looking someone that has a passion for customer service and finding new and better ways of helping people and providing solutions.
- Excellent written and verbal communication skills
- Problem solving and customer negotiation skills
- Experience contributing to the enhancement of customer engagement via digital channels
- Proficient in MS Word, Outlook, Excel,
- Able to prioritise & multi-task with attention to detail
- Administrative, office-based skills
- Motivated by solving a customer’s problem and enjoys interacting via digital channels

**Why join the family**
- We are Australia and New Zealand's largest family-owned equipment hire company
- Our values are at the heart of everything we do; One Family, Fair Dinkum, Taking Hire Higher & Every Customer a Raving Fan

We offer great Benefits & Rewards such as;
- Profit Share bonus
- Paid Parental Leave
- Extensive training and development throughout your career with us
- Career progression and internal transfer opportunities - across state and international borders
- Staff discount rates on our hire gear
- Access to our employee benefits program including discounts on insurance, eye care, travel and more
- Annual Awards night, Team BBQs and many other fun social event