Team Leader Customer Service Centre

2 days ago

Seven Hills, Australia Kennards Hire Full time

**Team Leader - Customer Service Centre**

**Seven Hills, NSW**
- Largest family-owned equipment hire company in ANZ and still growing
- Be part of and build a great team & culture - take the Ken Oath

**About Kennards Hire**:
Our people aren’t just part of a great team, they join our family.
At Kennards Hire, we think about things differently, explore new ideas and we want you to do the same. We look for people who give it their all for our customers and their work mates.

Join a company that provides a great team environment with career progression opportunities and job security. We are committed to developing and nurturing our staff so that they can grow in their career at Kennards Hire, offering a range of training programs and mentoring.

At the Customer Service Centre, We are the first point of contact for our customers to make their jobs easy. The omini-channel CSC support our international customer and branch network to secure reservations and service product enquiries.

**About the role**

This role requires you to
- Previous experience managing a team in a fast moving contact centre environment (10+ Agents)
- Bring demonstrated coaching and development capability to inspire team to perform above target. Build your team.
- Implement performance and development plans. That they are in place and regular conversations are held.
- Professionally handle customer enquiries in our hard working culture.
- Liaise with multiple departments and stakeholders to effectively ensure customer requirements are met.

**About you**
- Strong interest in mechanical & trade experienced encouraged. Loves to learn with a growth mindset. Always looking for improvement.
- Have high attention to detail & ability to make the complex simple
- Excellent communication skills
- MS Office proficient (Word, Outlook, Excel) & Analytical Reporting
- Demonstrated resilience and an ability to prioritise and multi task
- Bring a flexible approach to work and an ability to adapt to change
- Have a genuine desire to be part of a high performing team environment and help others.
- Have an ability to problem solve and have customer negotiation skills.

**Why join the family**
- We are Australia and New Zealand’s largest family-owned equipment hire company
- Our values are at the heart of everything we do; One Family, Fair Dinkum, Taking Hire Higher & Every Customer a Raving Fan
- We offer great Benefits & Rewards such as;
- Profit Share bonus
- Paid Parental Leave
- Extensive training and development throughout your career with us
- Career progression and internal transfer opportunities - across state and international borders
- Staff discount rates on our hire gear
- Access to our employee benefits program including discounts on insurance, eye care, travel and more
- Annual Awards night, Team BBQs and many other fun social events

Please note: Background/Police Checks will be carried out as part of the recruitment process

  • Customer Service Team Member

    2 days ago

    Seven Hills, Australia Bunnings Full time

    At Bunnings, you’ll make a positive difference to our business and beyond. Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online,...

  • Customer Service Representative

    1 week ago

    Para Hills West, Australia MIDAS SERVICE CENTRE Full time

    **About the role** As a Service Advisor at Midas Para hills, you will play a vital role in delivering customer service excellence to our valued customers when they bring their vehicles in for Servicing, Diagnostic and Warranty repairs. You will be organizing service bookings and liaising with customers, while working closely with the workshop and parts...

  • Customer Service Team Member

    1 week ago

    Seven Hills, Australia Bunnings Full time

    Join us and experience Bunnings from the other side of the counter! What’s in it for you when you’re part of our team: - Team discount at Bunnings and other Wesfarmers brands including Kmart, Target and Officeworks to name a few- Free standard OnePass membership- Access to over 100+ exclusive team member benefits across health, shopping, travel and...

  • Operation Control Centre Team Leader

    3 days ago

    Seven Hills, Australia CDC NSW Full time

    ComfortDelGro Corporation (CDC) is the largest private bus operator in NSW. Our subsidiaries, QCity, Hillsbus, Hunter Valley Buses and Blue Mountains Transit, provide passenger transport services to Queanbeyan and Canberra, Sydney's North West, Hunter Valley and Blue Mountains regions. Our people are our most valued asset, they are the heart of our success....

  • Customer Service

    5 days ago

    Seven Hills, Australia SMB Australia Car Transport Full time

    Looking to grow our customer Customer Service team in our Seven Hills Office. This role would suit a person looking to expand their knowledge and skillset within a customer-focused administrative role. About the Role: - Assist walk-in customers with their enquiries and drive cars in and out of the yard, if need be. - Debt Collecting/ Chasing - Claims and...

  • Production Team Leader

    6 days ago

    Seven Hills, Australia Endeavour Foundation Full time

    **Permanent Full Time** Production Team Leader vacancy in Seven Hills. - Rewarding opportunity to guide and support people with disabilities in a production environment and really make a difference to their lives - Opportunity to join an **outstanding team** **Who is Endeavour Foundation?** Endeavour Foundation support people with disabilities to live,...

  • Customer Service Team

    5 days ago

    Seven Hills, Australia DNA Full time

    An exciting opportunity is now available for a highly motivated and proactive individual to join the Customer Service team in Melbourne. - Competent and confident with making inbound phone calls to customers. - Managing customer’s escalations and queries. - A drive and energy to succeed - Manage escalated issues and ensure the customers’ needs are always...

  • Team Leader

    1 week ago

    Seven Hills, Australia Advanta Full time

    **Introduction**: **About the Company**: Advanta is an Australian commercial seating manufacturer, supplying to the Australian and International commercial project markets through our dealer network. Our aim is to give every client an excellent customer service experience, superior quality products and outstanding after sales service - in short a ‘WOW’...

  • Service Supervisor/ Team Leader

    2 weeks ago

    Seven Hills, Australia Wolfe Co Full time

    $50 - $55 per hour + vehicle or vehicle allowance - Work your way into account management - only work on commercial sites | Immediate start dates - $50 - $56 per hour + vehicle + OT + Super - Career growth in service supervision and account management - Only work on commercial sites - Sydney Wide work - Start immediately due to new service contracts -...

  • Customer Service/data Entry

    3 days ago

    Seven Hills, Australia SMB Australia Car Transport Full time

    Looking to grow our customer Customer Service team in our Seven Hills Office. This role would suit a person looking to expand their knowledge and skillset within a customer-focused administrative role. About the Role: - Assist walk-in customers with their enquiries and drive cars in and out of the yard, if need be. - Debt Collecting/ Chasing - Claims and...