Team Leader Customer Service Centre

1 week ago

Seven Hills, Australia Kennards Hire Full time

**Team Leader - Customer Service Centre**

**Seven Hills, NSW**
- Largest family-owned equipment hire company in ANZ and still growing
- Be part of and build a great team & culture - take the Ken Oath

**About Kennards Hire**:
Our people aren’t just part of a great team, they join our family.
At Kennards Hire, we think about things differently, explore new ideas and we want you to do the same. We look for people who give it their all for our customers and their work mates.

Join a company that provides a great team environment with career progression opportunities and job security. We are committed to developing and nurturing our staff so that they can grow in their career at Kennards Hire, offering a range of training programs and mentoring.

At the Customer Service Centre, We are the first point of contact for our customers to make their jobs easy. The omini-channel CSC support our international customer and branch network to secure reservations and service product enquiries.

**About the role**

This role requires you to
- Previous experience managing a team in a fast moving contact centre environment (10+ Agents)
- Bring demonstrated coaching and development capability to inspire team to perform above target. Build your team.
- Implement performance and development plans. That they are in place and regular conversations are held.
- Professionally handle customer enquiries in our hard working culture.
- Liaise with multiple departments and stakeholders to effectively ensure customer requirements are met.

**About you**
- Strong interest in mechanical & trade experienced encouraged. Loves to learn with a growth mindset. Always looking for improvement.
- Have high attention to detail & ability to make the complex simple
- Excellent communication skills
- MS Office proficient (Word, Outlook, Excel) & Analytical Reporting
- Demonstrated resilience and an ability to prioritise and multi task
- Bring a flexible approach to work and an ability to adapt to change
- Have a genuine desire to be part of a high performing team environment and help others.
- Have an ability to problem solve and have customer negotiation skills.

**Why join the family**
- We are Australia and New Zealand’s largest family-owned equipment hire company
- Our values are at the heart of everything we do; One Family, Fair Dinkum, Taking Hire Higher & Every Customer a Raving Fan
- We offer great Benefits & Rewards such as;
- Profit Share bonus
- Paid Parental Leave
- Extensive training and development throughout your career with us
- Career progression and internal transfer opportunities - across state and international borders
- Staff discount rates on our hire gear
- Access to our employee benefits program including discounts on insurance, eye care, travel and more
- Annual Awards night, Team BBQs and many other fun social events

Please note: Background/Police Checks will be carried out as part of the recruitment process

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