Receptionist

1 week ago

Chirnside Park, Australia Heritage Retreat & Day Spa Full time

**Responsibilities**:

- Greet and welcome guests upon arrival, ensuring a friendly and professional demeanor at all times.
- Provide information about the retreat centre services, and activities to guests, answering their inquiries and directing them appropriately.
- Maintain the reception area, ensuring it is clean, organized, and visually appealing.
- Handle guest check-in and check-out processes efficiently, ensuring accurate documentation and payment procedures.
- Assist in promoting events held at the retreat center, including creating promotional materials, managing event registrations, and supporting event logistics.
- Maintain accurate records of guest bookings, payments, and preferences using our reservation management system.
- Coordinate with other departments to ensure seamless communication and efficient guest service delivery.
- Monitor and maintain office supplies and equipment, coordinating with the appropriate vendors when necessary.

Qualifications:

- High school diploma or equivalent; additional certification in office administration or a related field is a plus.
- Proven experience in a receptionist or administrative role, preferably in the hospitality or events industry.
- Excellent verbal and written communication skills.
- Strong organizational and time management skills, with the ability to multitask and prioritize effectively.
- Proficient in using computer systems, including MS Office Suite and reservation management software.
- Attention to detail and a commitment to accuracy in all tasks.
- Ability to maintain confidentiality and handle sensitive information with professionalism.
- Professional appearance and grooming standards.
- Flexibility to work weekends, evenings, and holidays as required.

Additional Benefits:

- Access to Swimming Pool, Sauna, and Gym: As part of our commitment to employee well-being, our retreat center offers complimentary use of the swimming pool, sauna, and gym facilities during non-guest hours. Employees are encouraged to maintain a healthy and active lifestyle.
- Discounts on Spa Services: We believe in the importance of self-care and relaxation. As an employee of our retreat center, you will enjoy discounted rates on our spa services, including massages, facials, and other rejuvenating treatments.

These additional benefits are designed to enhance the overall employee experience and promote a healthy work-life balance. We believe that taking care of our team members contributes to a positive and harmonious work environment.

**Salary**: $41,490.19 - $72,705.50 per year

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Chirnside Park, VIC 3116: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- MS Office: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Authorisation:

- Australia (preferred)

Work Location: In person

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