Principal Cx Designer

Job Expectations

Build your career and Australia’s future.

Not many people can say they are working on building Australia’s future. With us you’ll be doing just that, leaving a legacy for all Australians. Plus, there’s equal employment, great training, and true flexible working arrangements.

A fantastic opportunity at nbn, Australia’s largest infrastructure project, as a Principal CX Designer, reporting to the Executive Manager CX Design.

A bit about your role

As a Principal CX Designer, you will identify opportunities for the CX Design capability to add value within critical domains (e.g. Residential, Fibre Deployment, New Developments). You will lead end-to-end service and strategic design projects: including customer research, ideation workshops, prototyping and testing, final recommendations, and implementation support. You will also contribute to the CX Design practice and nbn Design Community.

A bit about you

Sound End to end fluency in service design, including scoping projects and proposing the design approach.

Practical experience in ethnographic design research methods to understand customer needs, and equally comfortable working with data and shaping experiments to validate hypotheses.

The ability to create clarity using visual frameworks, such as customer journeys and service blueprints.

Expert facilitation skills, including workshops and collaboration in shared physical and digital workspaces.

The ability to create rapid tangibility with a toolkit of prototyping tools and techniques.

The ability to manage and prioritise across multiple concurrent projects in fast-paced environment.

Passion and drive to improve and advocate for customer, employee, and partner experience.

Strong business, operational and technical acumen with the ability to pitch the business value of a concept or recommendation to a diverse corporate audience.

Life at nbn

At nbn our people have a clear and shared purpose - empowering Australians to redefine the way they live, work and play into the future. As one of the Australia’s largest infrastructure projects ever undertaken in Australian history, you’ll be part of a team building a brighter future for the country.

In your personal career, you’ll benefit from technical training for professional development, leadership programs and access to the latest technology, as well as being led by a diverse executive team.

We actively focus on our people having a fair go at reaching their career aspirations. We’re committed to equal opportunities for all employees. With initiatives like Women’s Leadership Programs, a commitment to equal pay, flexibility and market leading parental leave, we truly are paving the way for true equality in the workplace.

Continue the conversation
- At nbn, health, safety and wellbeing will always be our highest priority and we are committed to protecting our employees, families, partner workforces, and the customers and communities we serve. nbn recognises that vaccinations against COVID-19 are critical and necessary for our future. As such certain workers are expected to be vaccinated against COVID-19 unless a valid medical exemption is provided. For further information please refer to our_
- Covid-19 Vaccination Policy_
- ._
- At _
- nbn_
- our people and our planet matter. We have an unwavering commitment to the wellbeing and safety of our employees so that everyone goes home safely each day and can perform at their peak to deliver the _
- nbn_
- network. _
- nbn_
- also aims to build a network that minimises energy use and can be operated with mínimal impact on the environment._

Worker Type

Fixed Term (Fixed Term)

Time Type

Full time