Principal Service Designer

1 week ago

Sydney, Australia Westpac Banking Corporation Full time

Principal Service Designer

**48916 - Principal Service Designer**
- Max Term - 9 months
- Barangaroo
- Dynamic and supportive team

**How will I help?**

We are looking for a highly talented Strategic and Service Designer to join our Borrow Leadership team as a Customer Proposition Lead.

**What's in it for me?**

You'll play a significant part of the future of a business that has been around for over 200 years. Our purpose is to create better futures together. So, we'll back you in the development of your career, internal career prospects, and flexible working. You'll also keep learning to grow your career, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.

**What do I need?**

To be successful in this role, you'll need:

- 10+ years' experience as a Strategic, CX or Service Designer
- 5+ years Financial Services domain knowledge
- a solid understanding of Businesses, including their needs, wants and challenges
- exceptional communication and influencing skills with senior and executive stakeholders
- experience in leading and managing the performance of other designers
- to be an expert facilitator able to craft workshop experiences and guide sessions with customers, employees, and senior stakeholders
- strong business acumen and an ability to both balance and articulate customer and commercial benefits
- to oversee delivery of high quality project deliverables, while effectively managing risk, within time and budget.
- to actively raise awareness of CX methodologies to increase CX and design maturity across stakeholder groups.
- collaborate with business stakeholders, the Borrow Leadership team and team members to drive quantifiable outcomes and advocate for Customer-Led, Digital-First designs.

**What is it like to work there?**

We aim to provide one big, supportive team to help us achieve our purpose of creating better futures together. As well as competitive remuneration and a great culture, joining the Westpac family means you will get some of the best banking, wealth and insurance benefits in the market.

We back our employees by helping them work towards industry-recognised qualifications, using online learning, training modules and career planning tools for you to grow with us. We will even pay you to do volunteer or community work.

As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility - and champions inclusion.

**How do I apply?**

Start here. Just click on the **APPLY** or button.

**Do you need reasonable adjustments during the recruitment process?**

Job ID 300001533450622

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