Head of Direct Channels, Retail Life

**How does 5 weeks leave per year, an impactful career that you’ll truly love, and working for a great organisation that empowers wellbeing sound like to you?**

**A new adventure awaits**

At Zurich we’re on a journey towards a brighter futureA brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the planet.

This exciting adventure will drive positive impact. So, if you want to be part of a values led organisation, that is a leader in the insurance industry with a track record of making a real difference and continuously taking steps toward a sustainable future for our people, customers, communities, and our planet read on

**Let’s create a brighter future together, let’s make a difference**

Work is something you do, not only somewhere you go. The way we work continues to evolve and at Zurich we are committed to creating ways of working that ensure you are helping to create a brighter future. It’s important to know, what you do matters.

As the Head of Direct Channels for our Retail Life business, you will be responsible for delivering value to our customers and partners who engage with us without advice.

You will build and manage the distribution channels, whether that is direct or through partnerships; build and manage the product suite, manage the end-to-end cost to serve, and work with our technology colleagues to ensure our solutions can meet our customers and partner’s needs. It involves strategic planning and execution to drive growth and profitability, while maintaining high standards of risk assessment and operational nous. This is a key leadership role, which plays an important part of the Retail Segment leadership team.

Working in an agile environment, you will also set the mission and priorities of the team and are accountable for defining the cultural standards your teams work towards.

**Important to your success - let’s grow together**
- Strong understanding of product development within financial services, with the ability to be innovative and deliver new solutions to market.
- A good understanding of direct to market distribution channels.
- Extensive experience in managing cross functional teams in a complex environment.
- Understanding of technology that supports and enables our business.
- Strong market-facing presence, with the ability to communicate effectively across all levels with influence and impact.
- Proven ability to execute strategic plans and company initiatives.
- Strong business acumen including financial acumen and NPS drivers.
- Growth mindset that is opened to trying new things, bounces back quickly after setbacks and applies learning from mistakes. Takes the time and effort to improve, learn and grow.

**Belong. Zurich is here to support you**

There are so many reasons why Zurich is a great place to be, but here are just a few:
5 weeks leave per year for permanent staff through our new Z leave initiative, 15 days personal/carer’s leave (empowering our people to manage their own wellbeing); Grow, and thrive in your career (we support and encourage it) with award winning training programs; Work with global, diverse, and inclusive teams; Explore your passions, fuel innovation, drive equity, collaborate and make a positive difference beyond your role; Access programs to stay healthy and feel healthier, AUD$500 annual wellbeing payment, AUD$295 new starter e-voucher for your WFH set up (flex work - hybrid working), and other great benefits through our Shine portal; Access to Family Care (parental leave); Volunteer; Work in our state-of-the-art Green Star rated offices (when you are in the office); and dress for your day. We also plant a tree for every new employee - one of many local initiatives driving our contribution to ambitious global sustainability targets

We could go on, but the main point is that Zurich is a great place to be, where you can truly belong and thrive.