Head of Retail

**Now Hiring | Contemporary Designer Brand | Sydney or Melbourne**

The brand |

This Fashion group has 5 stores and a thriving online channel across Australia and New Zealand across two brands. The first a contemporary designer brand that is universally loved for its simplistic and modern design grounded in American cool. The second a well loved multi-branded offering that offers an ever evolving mix of niche and mainline designers.

The role |

As the Head of Retail you will ultimately drive sales performance and financial results across all stores, and the online channel based from the HQ in Sydney.

You will be client centric - driving client experience and team engagement ensuring that the brand ethos is honoured at all touchpoints. You will be a leader in retail excellence, understanding how to inspire team cohesion, and have exceptional commercial acumen.

Reporting to the Director you will:

- As a brand Ambassador, continually inspire the ethos of the brand internally and externally
- Build and maintain a client-focused mindset, client loyalty and retention
- Foster a positive and collaborative work environment across the stores
- Engage Boutique team members and stakeholders to establish effective and strong relationships
- Consistently empower and guide Boutique leaders
- Overseeing recruitment for all stores - ensuring that new hires are on brand and set up for success
- Maximise sales results and KPIs in line with the brand's strategic objectives
- Implement operational procedures in collaboration with the Head Office departments
- Develop visual merchandising guidelines that deliver results
- Drive online sales, merchandising and operations of the online channel and associated team

The Skillset |

To be successful in this role we are looking for a dedicated people leader - who has proven extensive experience of managing multiple sites(4+) and an evident possession of resilience, problem solving ability and commercial acumen.
- A career retailer with demonstrated previous experience in an Area/Regional/State Manager position. 4+ years in a multi-site role
- Experience in the Australian designer space or a client centric environment is essential as is a demonstrated understanding of what key attributes are required in this space
- Demonstrated background in improving financial performance.
- Understand and continually observe the business environment including market trends and competition
- Passionate about a career in luxury fashion
- Client focused with a natural ability to build and nurture relationships
- An inspiring people leader who prioritises employee development and succession planning
- Demonstrated ability to work within a team to achieve store targets and KPIs
- The ability to deliver constructive feedback with emotional intelligence

The offer |

Along with defined career progression opportunities, professional development:

- Competitive salary package
- Opportunity to work with a talented and passionate team
- Generous seasonal wardrobe
- Excellent bonus structures and incentives

This role requires frequent interstate and international travel - it is autonomous and requires someone who can step into the role with relative ease.

The Talent Mill Recruitment division is a bespoke consultancy and talent acquisition specialist within the fashion, lifestyle and retail industries. With more than 10 years specialist expertise with luxury, lifestyle & fashion brands globally we discover, recognize, and connect inspiring individuals to the most desirable brands as a trusted support to founder-led start-ups, SME’s and multinational corporations within the fashion & retail industry.

Recruitment - but make it ethical not transactional. Quality over quantity - always. Truly consultative and delivered at pace. We hold a genuine passion and expertise for the industries we support and offer a unique and modern recruitment proposition - one where we develop long term, meaningful connections, add value and deliver an unforgettable service.