Admin Officer

Location: Melbourne | Northern Metropolitan

Job type: Full time

Organisation: Mercy Health

**Salary**: Salary not specified

Occupation: Administration/Secretarial

Reference: 20494
- Fast paced Administrative and Customer Service role in busy hospital setting.
- Help drive successful revenue outcomes.
- Build relationships and confidence with all stakeholders.
- Support the administrative needs of all patients without Medicare.
- Full-time role - Monday to Friday, hours: 0730-1600.

**ABOUT THE ROLE**:
**Summary of the role**:The Patients Without Medicare Liaison Officer (PWMLO) role is responsible for identifying and assisting patients without Medicare in understanding their Private Health Insurance, out of pocket expenses and processing of their claims, as well as providing education and support to medical, nursing and clerical staff around these patients.

This role is also responsible for billing, supporting the Private Patient Liaison Officer, assisting staff with completion of paperwork, fund interpretation and answering general enquiries both internal and external.

The role actions Patients Without Medicare bookings by determining visa status, completing health fund checks, interprets the eligibility outcomes and advises patients by providing them with informed financial consent.

**ABOUT YOU**:

- Provide an excellent level of customer service putting people first, leading with kindness.
- Be a quick thinker and problem solver whilst adhering to best practice.
- Highly developed admin skills with accurate attention to detail and good knowledge of Australian Private Health Insurance funds.
- Be the first point of contact for the patient to empower them with knowledge about their episode of care, including out of pocket expenses, direct claiming and informed financial consent.
- Excellent communication and interpersonal skills, both written and verbal, and able to liaise with all stakeholders (incl. Interpreters)
- Ability to work autonomously and as part of a team.
- Sound knowledge of asylum seekers, overseas students, overseas visitors and bridging visas.
- Efficient and effective time management skills with the ability to meet deadlines.
- Good computer and data base skills and knowledge of office based software packages (iPM, BOS, CPF, MS Office, Outlook)
- Enthusiastic, motivated, adaptable with a can-do attitude.

**ABOUT US**:
Mercy Hospital for Women is a fully accredited Level 6 Public Specialist Teaching Hospital providing both public and private patient care through maternity services, neonatology and paediatrics, perioperative services, gynaecology, women's health and associated health, support and diagnostic services. We are a major teaching hospital and specialist referral centre with the medical, nursing, midwifery and allied health expertise to treat the most complex obstetric, neonatal and gynaecological cases.

Mercy Health is a Catholic organisation grounded in a 2,000-year tradition of caring for others. Founded by the Sisters of Mercy, Mercy Health is made up of more than 9,500 people who provide acute and subacute hospital care, aged care, mental health programs, maternity and specialist women's health services, early parenting services, home care services and health worker training and development.

Mercy Health is proud to be recognised as an Employer of Choice for Gender Equality by the WGEA.

**WHAT WE OFFER**:
Mercy Health recognises that people are searching for meaning in their work life and finding a workplace that connects with their values is a key motivation when choosing an employer. As a not-for-profit healthcare provider, Mercy Health has a strong mission and clear values that guide us in everything we do. We pride ourselves on:

- caring for our people and those important to them with generous employee assistance available for employees and their families.
- protecting children and vulnerable people in all our services, by listening to them and having zero tolerance of any form of abuse and neglect.
- taking a stand against climate change, which is one of the biggest threats to the health of the world and all humanity, and committing to action that will help make our world fairer and more sustainable.
- offering benefits such as generous salary packaging, purchased leave, career progression and development opportunities, access to health and wellbeing programs and a range of discounts across a diverse portfolio of financial, healthcare, travel and other services.

**WHAT YOU WILL NEED**:

- Proof of vaccination status consistent with public health orders and with Mercy Health’s policy (includes but is not limited to COVID-19 and seasonal influenza vaccination compliance requirement).

If you have any questions or require any adjustments to ensure a fair and equitable interview and selection process please contact us on the details below.

NB: Shortlisting may take place prior to the closing date of ad.

**Contact Details**
- Jo Doig, Team Leader Patient Ser