Team Manager Customer Experience and Movement

**Company Description** About Us**

Building on more than 100 years of history and experience, QantasLink is a consolidated network of regional airlines that connects passengers and communities across Australia. QantasLink is made up of four subsidiary organisations - Eastern Airlines, Sunstate Airlines, National Jet Systems and Network Aviation. Operating as an end-to-end airline, QantasLink harnesses the strength of its regional partnerships and a strong sense of family, to provide meaningful career paths for its more than 2,500 people with opportunities that might take you to exciting destinations across QantasLink or the Qantas Group.
- ** Challenge yourself to a leadership role in our Airport Customer Experience and Movement Control functions - QantasLink**:

- ** Full time 12-month fixed term opportunity**:

- **Located at Sydney Domestic Airport**

Our customers come first. We’re constantly challenging ourselves to re-imagine our customer experience, work hard to connect and build trust. Ultimately, our service should make people feel at home no matter where they are.

Airports are the heart of our operation. It is here that people connect with the spirit of Australia - from the confidence of seeing and interacting with our pilots, crew and ground staff, to the sheer awe that comes from watching our planes take off and land.

As **Team Manager Customer Experience and Movement Control**, you will lead the Customer Experience and Movement Control team members. You will be responsible for ensuring the safe and efficient day to day operations of QantasLink at Sydney Airport. This includes a focus on people management, manpower optimisation, infrastructure utilisation and development to achieve the strategic business objectives of safety, on time performance and customer service excellence.

You’ll have
- 5 years’ experience leading, inspiring, training and managing a large workforce in an operational and customer service environment
- Operational Aviation experience essential
- Knowledge of customer service EBA’s or airline-based awards
- Experience providing senior approval and advice to support resolution during disruptions
- Ability to support, drive and engage a team to achieve established business plan objectives
- Ability to enforce compliance with all regulatory requirements to ensure employee safety and maintenance of brand reputation
- Strong stakeholder management skills and successfully manage third party relationships
- Ability to analyse and make sound decisions within time constraints

**Why Qantas?**

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us - so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

**The Qantas employee benefits program offers amazing benefits that extend well beyond travel.**
- We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
- We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and the option to purchase additional paid leave for eligible employees.
- We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
- We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Be a part of something special and play your part in the Qantas story - get in touch today.

**Applications close Friday 29th November 2024.