Technical Capability Manager

**About us**

At Auto & General (A&G), we provide smarter products and solutions to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance.

**The role**

The Technical Capability Manager is a strategic leader who ensures that the Recoveries & Settlements team has the right people with the right skills in the right place at the right time. You will be a vital link between the business's strategic goals and its operational capabilities. You will be required to translate high-level objectives into actionable plans for developing the necessary skills and knowledge. Your purpose extends to the design and implementation of programs to address identified capability gaps. This could involve training, coaching, mentoring, job rotation, or other development initiatives such as the development of a capability progression framework.

**Key accountabilities**

Strategic:

- Defining and articulating the technical capabilities required for the Recoveries and Settlements business. This involves understanding the current capabilities, Identifying gaps, and setting a vision for future capabilities aligned with the strategic direction of the business.
- Developing and implementing technical capability strategies
- Making informed decisions about the prioritisation of capability development
- Monitoring and evaluating capability development progress by tracking progress against goals and making adjustments as needed.

Operational Management:

- Identifying and assessing capability needs: This involves understanding the skills, knowledge, and behaviours required to achieve business goals.
- Developing and delivering technical capability development programs: This includes designing and implementing training, coaching, mentoring, and other development activities.
- Managing capability development resources including budgeting, scheduling, and coordinating resources to support capability development initiatives.

Leadership:

- Championing a culture of continuous improvement: This involves encouraging employees to develop their skills and knowledge and to strive for excellence.
- Building relationships with stakeholders: This involves working with leaders, managers, and employees to understand their needs and to ensure that capability development initiatives are aligned with their business and team goals.
- Communicating effectively about capability development: This involves keeping stakeholders informed about progress and challenges.

Performance and Reporting:

- Monitoring and reporting on performance aligned to technical capability uplift within people systems.Identifying opportunities for improvement in the claims handling process, particularly with technical aspects, quality standards and overall optimisation.

**Skills & Qualifications**
- A bachelor's degree in a relevant field such as Human Resources, Business, Education is advantageous.
- Prior experience as an operational manager/leader, or similar role involving technical skills development or insurance motor claims management is highly desirable.
- A strong understanding of capability development principles, methodologies, and best practices is essential.
- Experience in designing, delivering, and evaluating training programs is crucial. This could involve experience in areas like needs analysis, curriculum development, instructional design, and training delivery.
- Exceptional communication (both verbal and written) and interpersonal skills, with the ability to liaise effectively with various stakeholders
- Demonstrated ability to effectively engage, influence and develop others
- High level conceptual, analytical, and problem solving skills and the ability to develop innovative solutions.
- The ability to manage complex projects, including planning, budgeting, scheduling, and resource allocation, is essential for successful capability development initiatives.A genuine passion for learning and development is essential.

**Our perks**
- Location - This role is based at our Northlakes office - a convenient location close to local retail, restaurants and other amenities.
- Extra leave - Enjoy additional leave days on us You’ll receive a paid ‘ME’ day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.
- Paid parental leave - We support our new parents with paid parental leave and other benefits.
- Workplace giving - If you’re passionate about a cause, then we are too - we offer workplace giving and we’ll dollar match your donations to registered charities.
- Development opportunities - We’re championing your development with internal programs and access to a wide range of online courses.
- Employee discounts - You’ll receive discounts on Budget Direct Car, Home, and Travel insurance.
- Rewar