Customer Service/booking Consultant

3 days ago

Burwood, Australia TSA Group Full time

Company Description

TSA is an Australian-owned business in the Outsourcing Industry helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands from across multiple call centres in Australia and the Philippines.

**Job Description**:
**What will you do?**

Working with TSA, you will support My Car - one of Australia's largest tyre, automotive service and repair businesses. You will be helping customers buy new tyres and schedule fitments. You will ask the right questions to understand the exact need of the customer, liaise with suppliers to ensure tyres are onsite and available, and then book the customer in at their closest My Car location on a day and time that suits them best.

My Car’s biggest investment is their team, and the first thing you will learn is that they genuinely put their customers first.

**What you need to know about the role**:

- This is a permanent full-time position, the first 6 weeks will be based in our Burwood office for training and support, from there you can move to a hybrid working model (2 days in office and 3 days from home)
- You will work on a rotating roster: 8am - 6.30pm Monday - Saturday (Every 2nd Saturday, you then get a day off in the week to substitute this)
- 7.6 hour shifts, 5 shifts per week
- You must be located within and around the Burwood area to be successful in the role
- Must have stable fixed internet connection with a home office set up

**About You**
- You are passionate about customer service and have a genuine interest in the automotive and tyre industry - you know a thing or two about cars
- You love problem solving and coming up with solutions
- You have great attention to detail
- You can multi-task and manage time effectively without compromising service levels - you can maintain a conversation whilst navigating through a booking
- You love teamwork and collaborating with others
- You are flexible and adaptable
- You have a love for learning new things

**Why work with us?**
- A unique opportunity to talk about cars all day long
- Work in a fun, friendly and supportive team environment
- We love to reward our people, including VIP tickets to various events, prizes, End of Year parties, Annual Ping Pong Tournament - and more
- Comprehensive training to get you started, with ongoing coaching and development to help you continue to learn

We want you to love what you do - and where you do it Our team is growing, and we are looking for our next TSA Legend

Additional Information
**Check out our social media pages**:

- Instagram: tsa_group_

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