Customer Engagement Consultant

When you're ready, we're ready.

Take a look at what current opportunities exist when you join us at the intersection of human challenges and awesome technology.

Where your voice has an impact, and you can learn - a lot.

We just get things done.

We're more than just a one-trick pony.

Strength in inclusion and championing our differences.
- Melbourne- Permanent / Full Time- Making a meaningful difference with mission-critical software that empowers communities to thrive.
- ReadyTech is more than just a one-trick pony playing in one market with one product, or one customer. We re-imagine, design, develop and deliver technology to solve our customer’s diverse problems - supporting multiple businesses across a variety of markets to be ready for anything.
- We’re an ASX-listed company which means we are stable, have a strong track record of sustainable growth and have a significant number of long-term customers. So, what does this mean for you? It means we can offer you an experience that will push you to be your best, provide career-building challenges, and that will offer you numerous growth opportunities that can’t be found in any other company.
- It’s an inclusive environment where there is no place for politics, where we get our heads together to solve the problems that really matter to our customers, and where we always stay focused on our north star - the communities we serve, and society at large.
- ReadyTech is looking for an experienced Customer Engagement Consultant, based in Melbourne to join our Consulting, Professional Services team As part of our team, you will work closely with customers in local government while working with our project teams to make sure we're providing the right solutions, every time.
- We operate in a high trust, high autonomy environment, you will be given the runway to do your best work, and the support to make sure you have the tools and knowledge you need to do it. We are a company who have built our success on providing the best support and user-focused assistance in the industry.**You will get to**:

- Drive client satisfaction through quality engagement and delivery of solution consulting services
- Conduct successful client implementations that transform the procurement processes with tangible benefits realisation
- Take the lead in preparing training schedules, documentation and promoting effective user-focused support
- Contribute to thought leadership collateral in procurement practices and processes
- Innovate by contributing ideas and concepts for product roadmap development
- Be a proactive customer champion by getting involved in user group activities such as conferences, meetings and webinars
- Support clients through UAT and cut-over to go-live system operations
- Analyse client business requirements and deliver product solution demonstrations to meet and/or exceed such requirements
- Take ownership of customer issues and see requests through to completion

**More about you**
- You have impeccable communication and presentation skills
- You aren’t afraid to get in and get the work done, whether working individually or as a team
- You’re a real problem solver and are able to analyse and work through complex issues
- You have hands-on project experience with ERP/ Procurement systems (advantageous)
- You have strong organisational skills and can comfortably manage multiple priorities and tasks
- You have an excellent attention to detail and are always on the lookout for ways to improve or streamline things
- You genuinely enjoy assisting others to learn and possess a passion for learning and self-development
- Prior experience in working in local government systems is desirable but not mandatory
- Understanding of the Government Sector would be of benefit but not mandatory
- You have a proven track record as a Support or Training consultant

**Why you should become a Readytecher**:

- A day off for your birthday
- hip hip hooray
- Additional 4 days of leave each year
- ReadyTecher Awards each quarter with the chance to win flights and accommodation to Hamilton Island
- Hybrid work, with in-house baristas in Australia via the Ready Beans team
- Access to Sonder
- a technology-driven platform supported by safety, medical and mental health experts - available 24/7
- Paid parental leave
- Additional paid leave for miscarriage, endometriosis and menopause
- Volunteer leave
- Flu vaccinations
- And plenty of ReadyTech merch drops along the way

ReadyTech is committed to seeing things through each other's eyes. We invest deeply in relationships by offering positivity, fairness and empathy in every interaction and love that everyone is different. We're proud to be an equal opportunity employer that celebrates our diversity of race, beliefs, sexual orientations, gender identities, age, disability status, marital status and more - so that every single one of us can feel like we belong.