Service Desk Specialist

1 week ago

Sydney, Australia Fisher Investments Europe Full time

Overview:
**The Opportunity**:
The Fisher Investments Australasia Pty Ltd IT Service Desk Specialist provides in-depth desktop support to the Company and its employees. Your main responsibilities include troubleshooting, diagnosing and resolving complex PC and network problems. The Service Desk Specialist is a resource and first point of escalation to IT Service Desk Associates.

**The Day-to-Day**:

- Provide Tier 1 and Tier 2 support to end-users (onsite and remote)
- Perform installation, repair, and preventative maintenance of end-user software and hardware
- Racking, installation and maintenance of data center hardware
- Infrastructure cabling
- Establish network connectivity and hardware and software configuration
- Support mobile phones and tablets
- Support A/V Equipment
- Responsible for tracking, resolving, or escalating all incidents and requests in ServiceNow appropriately
- Complete physical end-user inter
- and intra
- office relocation services
- Responsible for software pushes and desktop imaging
- Help develop and improve the Service Desk's efficiency and customer service rating
- Orders equipment and services for employee business usage
- On-call and after-hours support
- Vendor Management

Additional responsibilities may include:

- As requested by management, helps with general office maintenance by working with vendors who provide services such as cleaning, basic repairs, moving furniture and other maintenance or facilities requirements; may also be asked to facilitate building deliveries, monitor inventory, and any other tasks.

**Your Qualifications**:

- Bachelor's degree, technical certifications or combination of education and hands-on experience required
- 3-5 years' experience in IT and Infrastructure and Operations
- A+ Certification
- Expertise in Problem Management, Incident Management, Configuration Management, and the overall Information Technology Infrastructure Library (ITIL) framework
- Familiarity with Data Centers and IDFs
- Expertise in decision-making/troubleshooting
- Excellent customer service skills required
- Ability to work through requests of end-users

**Why Fisher Investments Australia**:
At Fisher Investments, we work for a bigger purpose: bettering the investment universe by ALWAYS putting clients' interests first. We provide clients something different through unmatched service, continuous education and unique perspectives on investing.

**Benefits**:

- 100% paid premiums for our top-tier supplemental healthcare plan (includes medical, dental, vision) for employees and their qualified dependents
- Super contributions at the applicable superannuation guarantee percentage specified in superannuation legislation up to the maximum superannuation contribution base
- 20 days of annual leave, in addition to 10 paid holidays
- Employee Assistance Program and other emotional wellbeing services
- $10,000* fertility, hormonal health and family-forming benefit
- A collaborative working environment that practises ongoing training, educational support and employee appreciation events
- _Employees residing outside of the US will be eligible for the $10,000 equivalent in their local currency._

FISHER INVESTMENTS AUSTRALIA IS AN EQUAL OPPORTUNITY EMPLOYER

Fisher Investments Australia® is a trademark of Fisher Investments Australasia Pty Ltd (ABN 86 159 670 667, AFSL 433312).

  • Service Desk Specialist

    2 weeks ago

    Sydney, New South Wales, Australia beBeeCustomer Full time

    Job Title: Service Desk SpecialistWe are seeking a skilled and professional Service Desk Specialist to join our team. The successful candidate will be responsible for providing technical support to clients, addressing Level 1/2 issues and escalating as necessary.This role involves daily interaction with end-users, requiring efficient problem-solving and...

  • Service Desk Specialist

    1 week ago

    Sydney, New South Wales, Australia Exponential Technology Group Braemac Full time

    The Service Desk Specialist (level I) assists internal customers with IT incident resolution and service requests. The Service Desk Specialist is responsible for escalating incidents or service requests that cannot be resolved to the appropriate team. Based in Sydney, Australia the role supports internal customer across the APAC region.**ACCOUNTABILITIES**-...

  • Service Desk Specialist

    1 week ago

    Sydney, New South Wales, Australia beBeeCustomer Full time $84,600 - $104,800

    Service Desk SpecialistWe are seeking a highly skilled and customer-focused Service Desk Specialist to join our team. As a key member of our Data Centre Operations business, you will play a vital role in providing exceptional service to our customers.About the Role:The Service Desk is responsible for managing incidents, changes, and service requests in a...

  • Service Desk Support Specialist

    1 week ago

    Sydney, New South Wales, Australia beBeeSkills Full time $75,000 - $80,000

    Job Title: Service Desk Support Specialist">We are seeking a highly skilled Service Desk Support Specialist to assist in resolving IT-related issues and providing exceptional support to our staff. This is a permanent opportunity that offers a salary package of $75k - $80k.">Key Responsibilities:">">Provide timely and effective communication, comfortable with...

  • Service Desk Support Specialist

    7 days ago

    Sydney, New South Wales, Australia beBeeService Full time $70,000 - $80,000

    Service Desk Support SpecialistWe are seeking a highly skilled Service Desk Support Specialist to join our team. The successful candidate will be the first point of contact for client support and troubleshooting calls, ensuring all requests and incidents are logged within our ticketing system.The ideal candidate will possess strong organization skills,...

  • Cio Service Desk

    1 week ago

    Sydney, New South Wales, Australia Nsw Government -Department Of Customer Service Full time

    **CIO Service Desk - Customer Support Officer, Ongoing / Temporary - Full Time / Part Time****DCS is a great place to work, and it's not just us saying that**Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major...

  • Service Desk Support Specialist

    4 days ago

    Sydney, New South Wales, Australia beBeeExpertise Full time $76,290 - $80,510

    Job DescriptionWe are seeking a skilled and proactive Service Desk Support Specialist to join our Technology Services team. The successful candidate will provide expert technical support to staff, including device commissioning, configuration, troubleshooting, asset management, and incident resolution.This role involves working with various technologies and...

  • Trading Specialist

    6 days ago

    Sydney, New South Wales, Australia The Trade Desk Full time

    This is a Trading Specialist role with The Trade Desk based in Sydney, NSW, AU == The Trade Desk ==Role Seniority - mid levelMore about the Trading Specialist role at The Trade DeskThe Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more...

  • Service Desk Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Tata Consultancy Services Full time

    Tata Consultancy Services provided pay rangeThis range is provided by Tata Consultancy Services. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeA$90.00/yr - A$100.00/yrDirect message the job poster from Tata Consultancy ServicesHR IT & NON IT Recruitment & HR Executive & Interview...

  • Service Desk Specialist

    3 weeks ago

    Sydney, New South Wales, Australia Tata Consultancy Services Full time

    Tata Consultancy Services provided pay rangeThis range is provided by Tata Consultancy Services. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeA$90.00/yr - A$100.00/yrDirect message the job poster from Tata Consultancy ServicesHR IT & NON IT Recruitment & HR Executive & Interview...