Service Desk Specialist

5 days ago

Sydney, Australia Fisher Investments Europe Full time

Overview:
**The Opportunity**:
The Fisher Investments Australasia Pty Ltd IT Service Desk Specialist provides in-depth desktop support to the Company and its employees. Your main responsibilities include troubleshooting, diagnosing and resolving complex PC and network problems. The Service Desk Specialist is a resource and first point of escalation to IT Service Desk Associates.

**The Day-to-Day**:

- Provide Tier 1 and Tier 2 support to end-users (onsite and remote)
- Perform installation, repair, and preventative maintenance of end-user software and hardware
- Racking, installation and maintenance of data center hardware
- Infrastructure cabling
- Establish network connectivity and hardware and software configuration
- Support mobile phones and tablets
- Support A/V Equipment
- Responsible for tracking, resolving, or escalating all incidents and requests in ServiceNow appropriately
- Complete physical end-user inter
- and intra
- office relocation services
- Responsible for software pushes and desktop imaging
- Help develop and improve the Service Desk's efficiency and customer service rating
- Orders equipment and services for employee business usage
- On-call and after-hours support
- Vendor Management

Additional responsibilities may include:

- As requested by management, helps with general office maintenance by working with vendors who provide services such as cleaning, basic repairs, moving furniture and other maintenance or facilities requirements; may also be asked to facilitate building deliveries, monitor inventory, and any other tasks.

**Your Qualifications**:

- Bachelor's degree, technical certifications or combination of education and hands-on experience required
- 3-5 years' experience in IT and Infrastructure and Operations
- A+ Certification
- Expertise in Problem Management, Incident Management, Configuration Management, and the overall Information Technology Infrastructure Library (ITIL) framework
- Familiarity with Data Centers and IDFs
- Expertise in decision-making/troubleshooting
- Excellent customer service skills required
- Ability to work through requests of end-users

**Why Fisher Investments Australia**:
At Fisher Investments, we work for a bigger purpose: bettering the investment universe by ALWAYS putting clients' interests first. We provide clients something different through unmatched service, continuous education and unique perspectives on investing.

**Benefits**:

- 100% paid premiums for our top-tier supplemental healthcare plan (includes medical, dental, vision) for employees and their qualified dependents
- Super contributions at the applicable superannuation guarantee percentage specified in superannuation legislation up to the maximum superannuation contribution base
- 20 days of annual leave, in addition to 10 paid holidays
- Employee Assistance Program and other emotional wellbeing services
- $10,000* fertility, hormonal health and family-forming benefit
- A collaborative working environment that practises ongoing training, educational support and employee appreciation events
- _Employees residing outside of the US will be eligible for the $10,000 equivalent in their local currency._

FISHER INVESTMENTS AUSTRALIA IS AN EQUAL OPPORTUNITY EMPLOYER

Fisher Investments Australia® is a trademark of Fisher Investments Australasia Pty Ltd (ABN 86 159 670 667, AFSL 433312).

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