Franchise Support Manager

2 weeks ago

Sydney, Australia Westpac Group Full time

Working as part of a key team within RAMS, the Franchise Operations Team are primarily responsible for the timely and seamless on-boarding and off-boarding of all franchise network staff together with actioning a variety of enquiries from both the network and RAMS teams who support the network on a daily basis.

Reporting to the Senior Franchise Operations Manager - Best Practice & Change, t his role ensures the objectives in all key areas enhancing productivity, quality, and is responsible for providing an array of key performance and reporting metrics.

Responsibilities include:

- On boarding and off boarding of franchisee network staff
- Accurate and timely accreditation activities including but not limited to:

- Set up, on-boarding and accreditation of franchisees and their staff
- Termination and deactivation of franchisees and their staff
- Renewal and end of term activities for franchisees
- Transferring of staff between roles and franchisee
- Monthly, quarterly and annual reporting for RAMS, ensuring the integrity and accuracy of these reports at all times
- Maintain and update records, documents and data sources owned and managed by Franchise Operations team
- Provide exceptional support to the Franchise Network and internal RAMS teams through the timely and accurate response to all enquiries in the shared mailboxes managed by this team

**What’s in it for me?**
You’ll play a significant part of the future of a business that has been around for 200 years. Our purpose is helping Australians succeed. So, we’ll back you in the development of your career, internal career prospects, and flexible working. You’ll also keep learning to grown, backed by a fantastic team of people with a can-do, supportive structure.

**What do I need?**

We are looking for somebody with advanced working knowledge of word and excel, excellent attention to detail and the ability to adapt to diverse & changing circumstances. Your ability to understand and interpret internal policies, and implement procedures, coupled with your strong organisational skills and succinct communication will see you succeed in this role

**What is it like to work there?**

We aim to provide one big, supportive team of people who love helping others succeed. Working with us you'll discover new ways of working, and an exciting range of roles to showcase your skills. As an equal opportunity employer, we’re proud to have created a culture where people can be their best, in an environment that values diversity and flexibility. And one where everyone belongs.

How do I Apply?
- The health and wellbeing of our employees is our top priority. We’ve developed clear standards to ensure our people are confident, safe and healthy whether they’re working from a Westpac Group site or working from home. These are based on expert medical advice and Safe Work Australia guidelines.

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