Ecommerce Manager

1 week ago

Sydney, Australia Dymocks Group Full time

**Introduction**:
Dymocks Retail is a nationally recognised multi-channel retail brand with over 50 locally owned and operated stores across Australia. The largest bookselling network in Australia, we pride ourselves on providing the best experience for our customers through our extensive range of books, gifts, and stationery.

**Description**:
The Role

An excellent opportunity has arisen for an experienced Ecommerce Manager to join our team and drive our online store to greater success on a 12-month parental leave contract.

As the Ecommerce Manager, you will be responsible for the profitability of our online store and carry the following responsibilities:

- Full P&L management of the website and Online store
- Driving sales and profitability of the Online store
- Reporting and analysis of all main KPI’s to maximise profitability.
- Ensuring the merchandising, promotions and product availability effectively drive sales and conversion.
- Lead enhancement projects for Ecommerce and fulfilment to maximise efficiency.
- Manage the website pages to ensure best practice UX
- Oversee the Digital marketing strategy to ensure effective ROAS
- Manage the relationship with external Digital agencies to ensure most effective SEO, CRO & SEM plans and tactics
- Manage Online order fulfilment to constantly refine costs and delivery lead times
- Drive the company’s Omni channel strategy and ensure effective, timely and to budget roll out of all functionalities.
- Be the main advocate and expert for the website and online store to the franchisees ensuring buy in across the network to developments and enhancements.
- Manage relationship with any 3rd party providers such as courier companies, freight companies or logistics.
- Manage the Customer Service team to ensure NPS and Satisfaction score targets are achieved.
- Manage the relationship & costs of the outsourced CS partner
- Manage the George St website team to ensure costs are kept within budget and forecast
- Ensure product feeds are optimised and that product metadata used is as rich as possible leading to a great user experience on site
- Ensure product availability is maximised including quick uploading of Pre-Order titles/products
- Lead enhancement projects for Ecommerce and fulfilment to maximise efficiency,
- Grow product options on the Online store, particularly gift and book related gift products

**Skills and Experiences**:

- Minimum 5 years’ experience within a similar role
- Strong communication skills, aligned with a 'can-do' attitude and the ability to multi-task, meet tight deadlines and work under pressure
- Strong financial and numeracy skills
- Good working knowledge of Google Analytics
- Demonstrated ability in supplier and 3rd party negotiations and management
- Describe the most successful Ecommerce team you managed and worked with.
- Outline the Ecommerce projects you have managed or led from end-to-end. What was required to deliver the project successfully?

Applications that do not include a cover letter and do not address the specific questions may not be considered.

Privacy

To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to Dymocks or any of our employees. We are not responsible for any fees associated with unsolicited resumes.

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