Customer Service

3 days ago

Melbourne, Australia Rusher Rogers Full time

B-Corp Healthtech Co expanding Globally
- Newly Created Support role with scope to learn and grow
- Next Level Passion for Customer Service
- Hybrid Workplace Model (2 days WFH/3 days onsite)

Take your accomplished customer service support experience to the next level this this B-Corp certified Health-Tech Co to work closely with the customer as they navigate their way around this
- state-of-the-art_ tech platform that manages every aspect of a busy healthcare practice from
- woe to go_. Your passion for excellent customer service, problem solving, issues management skills and experience under pace will be critical. Your ability to engage with your end-user and investigate, to genuinely understand the root cause of a problem will be essential to your success as a part of an effective and close-knit global team.

Company culture and living their values is at the core of this well positioned, B
**Corp certified** tech company. You will quickly become a highly valued and contributing member of a supportive, diverse and fun team of professionals who LOVE their work Weekly staff lunches and hilarious team trivia quizzes are just some of the always entertaining and creative team building activities they incorporate into their day. Most importantly, they support and respect one another in what can be at times a challenging role.

Strong customer service experience is essential for this newly created role as is your enthusiastic attitude and willingness to work hard and learn to develop and build your career as an IT support specialist. Any additional experience gained from working in a complex online (SaaS) software environment is an absolute advantage. Your attitude, curiosity, investigative nature and willingness to learn the product and its complexities to an expert level, together with a genuine commitment to customer service and delivering excellence, will determine your success.

This is an extremely exciting opportunity if you have the right depth of experience and a passion for helping end users. This technology is sophisticated, and the issues management is complex. Your ability to understand, guide, coach, teach and resolve problems for your customers is your

**#SCR-susie-rogers

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