Insurance Recoveries Specialist

Time Type: Full time

Worker Type: Employee
- **Location: Adelaide, SA**
- **Type: 12-month fixed term contract**

**The opportunity**

An exciting opportunity has become available for an experienced client service/customer service professional to join our Insurance Recoveries team, where you'll play a key role in identifying and managing complex motor and property insurance recoveries. This role offers the chance to make a real impact on business outcomes while working in a supportive and collaborative environment.

**Your new role**
- Determine and initiate the most appropriate investigations and assessments to maximise recovery opportunities and business outcomes.
- Develop and implement strategic recovery claims approaches that align with QBE’s business development and profitability goals.
- Lead the optimisation of complex motor recoveries, including the strategic use of legal and specialist resources.
- Analyse complex and high-value claims to identify and pursue viable recovery opportunities.
- Build and manage strong relationships with internal and external stakeholders—including brokers and business partners—to enhance outcomes, influence, and brand reputation.
- Continuously improve recovery processes by leveraging insights that align with the evolving needs of customers, partners, and the broader business.

**About you**
- Professional experience preferably in a client service/insurance/liability/legal or operations-based position will be highly regarded
- Sound knowledge of the end-to-end general Insurance business, particularly claims (desirable)
- Must be able to multitask and prioritise workloads in a fast-paced environment
- A high degree of influencing skills, partnered with strong written and verbal communication skills
- Strong analytical skills
- Proficient in Microsoft Office with the ability to operate multiple systems

**About QBE**

We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage. We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner.

And our people will be at the centre of our success. We’re proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.

We believe this is our moment - what if it was yours too? Your career at QBE — let’s make it happen

**Benefits**

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

- ‘Hybrid Working’ - a mix of working from home and in the office to enhance your work/life balance
- Our ‘Thriving at our Best’ wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
- 18 weeks’ gender-equal flexible leave for all new parents, including paid super
- The ability to maximise retirement savings through voluntary super contributions and company matching
- Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
- Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners

**Rewards & Recognition**

We value our employee’s experience with us and are proud to have been recognised for the following awards:

- 2021 LinkedIn Top Employer & HRD Employer of Choice
- 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
- Platinum employer on the Australian Workplace Equality Index (AWEI) - the definitive national benchmark on LGBTQI+ workplace inclusion
- Ranked 3rd place in the AAGE Top Graduate Employers 2023 for medium sized program as voted by graduates
- Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)
- Family First accredited employer since 2021

**Skills**:
Analytical Thinking, Claims Settlement, Collaboration Tools, Communication, Critical Thinking, Customer Service, Data Management, Debt Collections, Detail-Oriented, Insurance Claims Processing, Intentional collaboration, Managing performance, Negotiation, Recordkeeping, Standards Compliance

Application Close Date: 08/06/2025 11:59 PM

How to Apply:
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.