Psychological Injury Specialist

3 days ago

Greater Adelaide SA, Australia EML Full time

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team based in Adelaide, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

Are you ready to make a real impact in people’s lives while supporting an incredible team? Join us as a champion of recovery and return to work In this dynamic role, you’ll be the driving force behind EML’s Psychological Injury Recovery and RTW strategy—empowering our operational claims teams and delivering an experience that truly makes a difference.

This will be a full time, permanent position based in our Adelaide office, with flexibility to work from home up two (2) days a week once fully trained.

YOUR RESPONSIBILITIES
- Deliver EMLs Psychological Injury Recovery & Return to Work strategy, with a focus on effective treatment and services, supporting workers early recovery and with their employers a supported RTW.
- Engage in face-to-face meeting with claim stakeholders to facilitate RTW planning while providing oversight of psychological injury outcome trends to drive performance improvement
- Work directly with internal claims specialist to deliver an exceptional customer experience while providing regular advice to improve the overall quality of decisions and RTW strategies
- Ensure the effective management of key legislation drivers in accordance with the Act

ABOUT YOU
- Tertiary qualifications in Psychology, Medicine, Psychological Health, Occupational Therapy, Nursing, or Social Work
- Practical experience in injury management with knowledge around psychological claims
- Solid understanding of the workers compensation process or legislation background
- Coaching and mentoring experience with a passion to help others succeed and grow

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

- A vibrant, collaborative innovative team culture
- Flexibility with opportunity to WFH when you are fully trained in your role.
- A corporate wellbeing program with discounted health insurance and gym membership
- Access to discounts at over 350 retailers through our Rewards Hub program
- Entitlement to an annual tenure and performance-based recognition reward
- Comprehensive learning and development support
- Companywide events to celebrate success.
- Quarterly Reward and Recognition Awards
- Up to 16 weeks paid parental leave, plus super

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