Delivery and Governance Specialist

Time Type: Full time

Worker Type: Employee

**Delivery and Governance Officer**

**Location: Sydney, Melbourne, Brisbane and Adelaide**

**Fixed Term Contract until March 2026**

**About your opportunity**

We are seeking an experienced risk and compliance professional to join our amazing Customer Relations and Advocacy team within QBE. In this Delivery and Governance specialist role you will be responsible for the governance of policies, data and documents, ensure mandatory training modules are compliant and the delivery of initiatives in accordance to the business plan is executed efficiently and effectively. You will also be responsible for the strategy and roll out of communicating changes and updates within the team and any internal stakeholders are aware of changes. You will be the main support of the case management system SPARK to assist with incidents and enhancements in liaison with IT for the core platform used for complaint handling in a timely manner.

**Your story so far**

A strong General insurance background along with:

- Strong experience within Risk and Compliance
- Strong stakeholder engagement, communication and organisational skills
- Delivery of business unit strategic and operational plans
- Understanding of dispute resolution preferred but not required
- Strong history in delivery of initiatives and regulatory changes
- Ability to work in a fast paced everchanging environment

**About QBE**

We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage. We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner.

And our people will be at the centre of our success. We’re proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.

We believe this is our moment - what if it was yours too? Your career at QBE — let’s make it happen

**Benefits**

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

- ‘Hybrid Working’ - a mix of working from home and in the office to enhance your work/life balance
- Our ‘Thriving at our Best’ wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
- 18 weeks’ gender-equal flexible leave for all new parents, including paid super
- The ability to maximise retirement savings through voluntary super contributions and company matching
- Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
- Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners

**Rewards & Recognition**

We value our employee’s experience with us and are proud to have been recognised for the following awards:

- 2021 LinkedIn Top Employer & HRD Employer of Choice
- 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
- Platinum employer on the Australian Workplace Equality Index (AWEI) - the definitive national benchmark on LGBTQI+ workplace inclusion
- Ranked 3rd place in the AAGE Top Graduate Employers 2023 for medium sized program as voted by graduates
- Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)
- Family First accredited employer since 2021

**APPLY NOW and let’s make it happen**

We value your career growth and development, so we ask employees to remain in each role for at least 12 months.

**Skills**:
Audit Management, Communication, Complaint Management, Critical Thinking, Financial Advising, Intentional collaboration, Managing performance, Performance Management (PM), Problem Solving, Process Improvements, Risk Management, Stakeholder Management, Strategic Leadership, Waterfall Model, Work Schedules

Application Close Date: 13/06/2025 11:59 PM

How to Apply:
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.