IT Customer Support Technician

7 hours ago

Parkside, Australia KBR Full time

**The Company**

Kellogg Brown and Root (KBR) is a leading Defence and Government professional services provider. KBR Australia has been engaged in working with Defence and Defence Industry for over 20 years and has core competencies in program and project management, engineering, asset management, integrated logistics support, procurement and training solutions, and provides in-depth expertise to a wide range of projects within the Defence sector.

**The Role**

As an IT Support Technician you will provide first line technical support to end users of IT equipment regarding account administration, distribution of software and documentation, system/network status, and problem entry via problem tracking tool.

You will also answer technical questions and perform troubleshooting regarding use and identification of personal computer hardware and software related to network communications, and train and lead lower-level employees.

**Required Qualifications, Experience and Knowledge**
- 3+ years related job experience
- Help Desk Institute Customer Support certification or ability to obtain it
- Dell Certification or ability to obtain it
- MCSA (Current Windows Desktop Version) Certification desired
- ITIL 4 Foundation Certification or ability to obtain it desirable
- Follow desktop support best practices to ensure accurate and timely problem resolutions
- Excellent verbal and written communication
- Australian Citizenship and the ability to hold a security clearance may be required

**Work Conditions/Environment**
- This position is flexible with both in office and work from home, with management approval.
- Standard work hours Monday - Friday, between the hours of 6am - 6pm.
- Support assigned tasks during non-core business hours and weekends, if necessary, as this is a 24x7x365 global Service Desk.

KBR’s commitment to Zero Harm means that we are dedicated to improving the health and wellbeing of our staff and the communities we operate in. For this reason, we encourage staff to get vaccinated if and when possible.

**Benefits of KBR**

KBR is committed to supporting the professional development of staff at every stage of their career through in-house training, performance rewards and structured career paths. We offer a competitive package of lifestyle benefits that include family-friendly work hours. KBR is a quality assured equal opportunity employer.

  • Customer Care

    1 week ago

    Parkside, Australia ECH Full time

    Newly created opportunity within the Service Delivery Team - Attractive salary package with not-for-profit benefits. - Full-time position, based in newly renovated Parkside office - Join a progressive not-for-profit that truly fosters an environment where clients and employees get more out of life. **About ECH** At ECH, we take pride in our work, our...

  • Customer Care Representative

    2 weeks ago

    Parkside, Australia Demant Full time

    Who's Audika- Audika is part of Demant, a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss. Worldwide the group employs more than 17,500 staff in more than 30 countries and distributes hearing healthcare and intelligent audio solutions to people in more than 130 countries.- In Australia, Audika has...

  • Customer Care Representative

    1 week ago

    Parkside, Australia Demant Full time

    Who's Audika- #LI-TS1 #LI-ON- Audika is part of Demant, a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss. Worldwide the group employs more than 17,500 staff in more than 30 countries and distributes hearing healthcare and intelligent audio solutions to people in more than 130 countries.- In...

  • Customer Care Representative

    2 days ago

    Parkside, Australia Demant Full time

    WHO IS AUDIKA- Audika is part of Demant, a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss. Worldwide the group employs more than 17,500 staff in more than 30 countries and distributes hearing healthcare and intelligent audio solutions to people in more than 130 countries.- In Australia, Audika has...

  • Customer Care Representative

    6 days ago

    Parkside, South Australia Audika Full time $40,000 - $60,000 per year

    About Audika:Who's AudikaAudika is part of Demant, a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss. Worldwide the group employs more than 22,000 staff in more than 30 countries and distributes hearing healthcare and intelligent audio solutions to people in more than 130 countries.In Australia,...

  • Customer Care Representative

    2 weeks ago

    Parkside, South Australia Demant Group Full time $60,000 - $80,000 per year

    Who is Audika?Audika is part of Demant, a world-leading hearing healthcare group that offers innovative solutions to help people with hearing loss. With over 22,000 employees globally and a presence in more than 130 countries, we're committed to improving lives through better hearing. In Australia, Audika operates over 350 clinics, delivering high-quality...

  • Customer Service Representative

    2 weeks ago

    Parkside, South Australia Viterra Full time $60,000 - $90,000 per year

    Closing date: 05/10/2025Forward your career with a leading agribusinessClient account management and relationship buildingCollaborate in a dynamic, supportive and friendly team cultureAbout the roleBunge is seeking a proactive and customer-focused professional to join our Commercial Relations team as a Customer Service Representative. In this role, you will...

  • Customer Care Representative

    2 weeks ago

    Parkside, South Australia Audika Australia Full time $104,000 - $130,878 per year

    About Us:Who is Audika?Audika is part of Demant, a world-leading hearing healthcare group that offers innovative solutions to help people with hearing loss. With over 22,000 employees globally and a presence in more than 130 countries, we're committed to improving lives through better hearing. In Australia, Audika operates over 350 clinics, delivering...

  • Systems Analyst

    4 days ago

    Parkside, Australia ECH Full time

    **Systems Analyst - Customer **Experience** - Full-time Fixed-Term Contract (12months) - Showcase your Sherlock Holmes skills in our digital landscape - Join an established Not For Profit with strong values and a great culture Are you a tech-savvy problem solver with a passion for dissecting complex customer experience systems? Do you have a knack for...

  • Customer Care Representative

    2 weeks ago

    Parkside, Australia Demant Full time

    **WHO IS AUDIKA** Audika is part of Demant, a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss. Worldwide the group employs more than 17,500 staff in more than 30 countries and distributes hearing healthcare and intelligent audio solutions to people in more than 130 countries. In Australia, Audika...