Test Centre Operations Assistant Manager

**The role**:
The IELTS **Test Centre Operations Assistant Manager** is accountable for supporting the Test Centre Operations Team in achieving their mission to support, guide and improve global operational delivery systems, processes, and policies. This includes working closely with the Test Centre Operations Manager and Regional IELTS Managers, as well as supporting the day-to-day operations of the Support India-based Hubs to ensure that tasks are completed in an efficient and effective manner.

The postholder will play a critical role in streamlining processes, identifying areas for continuous improvement, implementing innovative solutions to complex problems, and deputizing on behalf of the Test Centre Operations Manager as necessary, while also accepting all tasks delegated by the Test Centre Operations Manager from time to time.

A **Full-time Permanent** opportunity based out of our Corporate Headquarters, Melbourne.

**A critical position within the Test Centre Operations Team to make a significant contribution to the success of the team and the wider business. **Responsibilities include but are not limited to**:

- Collaborating with the Test Centre Operations Manager to develop and implement efficient and effective operational procedures.
- Handle and resolve enquiries that have been elevated.
- Identifying areas for continuous improvement and making recommendations for process enhancements.
- Providing timely and accurate reporting to the Test Centre Operations Manager and other stakeholders as required.
- Working closely with Managers of IDP Support Hubs situated in distant locations to ensure that all tasks are completed to the required standard and within the designated timeframe.
- Create a set of work clear, concise, and easy to follow instructions for the support hub to effectively carry out their daily activities.
- Developing and maintaining positive relationships with key stakeholders, including Regional Managers, Examiner Management team, Business Assurance team, and Cross partner IELTS working groups.

**WHAT WE'RE LOOKING FOR**
- Bachelor's degree in English, Technical Writing, or a related field, or equivalent industry experience.
- Strong background in Operation Management
- Experience working in complex, fast-paced environments.
- Able to work with a wide range of stakeholders.
- Advanced skills in English writing and editing.
- Exceptional communication and organisational skills.
- Highly motivated with the ability to work independently.
- Detail-oriented and capable of managing time effectively.
- Proven ability to collaborate effectively in a cross-functional team setting.
- Strong critical thinking and problem-solving abilities.

**GOOD TO HAVE**
- Knowledge of the IELTS test and its delivery.

**About us**
- An ASX100 business with a 50-year heritage, IDP is a pioneer in international education services. Our_ _core business lines include student placement to Australia, US, UK, Canada, Ireland and New Zealand institutions, English-language testing and training._
- We are on a mission to build the world's leading platform and connected community to guide students along their journey to achieve their lifelong learning and career aspirations._
- As a co-owner of IELTS, we deliver the English test that is trusted by more governments, universities and organisations than any other. We also operate English language teaching schools in Southeast Asia._
- We are innovators, driven by the needs of our customers and deep data insights. Our 5,000 team members based around the world understand that our services change lives - not only of our customers, but their wider communities._

In recent years, our investment in digital technology and customer research has enhanced these personal connections, enabling us to deliver global success to more students, test-takers and our partners.

Proudly customer-first, our expert people are powered by global technology. Together, we offer unmatched services, helping local dreams become realities, all over the world.

And best yet, at 50, we are just getting started.

Working at IDP

We are evolving rapidly. This is an exciting time to join us as we transform the way people access global education and opportunities, through leveraging innovative technology and a creating a connected world.

At IDP, our people are always at the forefront of what we do. We strive to provide workplaces that are truly diverse and representative of the communities that we work in, so our people feel empowered to bring their best and authentic selves to work. We are focused on continuing to build a culture of inclusion and belonging by providing a safe work environment where all our people are encouraged to excel, be agile and creative, and seek new ways to solve meaningful problems.

Why join us

Be part of our story, as we support you to create meaningful and rewarding experiences, grow your career with purpose, and celebrate as a global team.

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