Customer and Stakeholder Manager

9 hours ago

Rockdale, Australia Service Stream Full time

Primary Location

Rockdale
Job Description Summary

ConnectSydney, a dynamic joint venture between Service Stream, Boral and Johnson Controls, will be delivering the Sydney Road Assets Performance Contract for the Harbour Zone in metropolitan Sydney. We are looking for talented, motivated and driven individuals to join the team who will be committed to delivering innovative, customer-focused and sustainable outcomes whilst also establishing a positive legacy for our customers and community.

Key Responsibilities

Devise and deliver strategy for managing stakeholder relationships.

Provide input into the forward works plan to ensure stakeholder, community and customer impacts are considered, managed and minimised.

Devise and deliver appropriate engagement and communication strategies for construction works, in consultation with the Transport for Communication and Stakeholder Engagement team.

Support the Customer & Stakeholder Engagement Advisor to work with the Fault Management Centre (FMC) and Supervisors to manage customer contact efficiently and to a high standard.

Report on customer contact related to all activities undertaken by ConnectSydney.

Develop relationships with key stakeholder to allow opportunities to be identified to coordinate multiple projects happening in a community to reduce impacts for network users, businesses and the community.

Inform Transport for NSW and the parent companies of activities or incidents that may attract media attention.

About You

5+ years’ experience in a communications discipline and managing people

5 years community relations experience.

Demonstrated experience delivering engagement programs that put the customer at the centre of decision making.

Exposure to the infrastructure sector (desirable)

Advanced verbal and written communication skills.

Proven negotiation and influencing skills.

ConnectSydney is an equal opportunity employer who believes diversity of thought, background and experience strengthens relationships and benefits our people, clients, and communities. We are committed to cultivate an inclusive and high-performing culture where our people thrive and are proud to bring their whole selves to work, inspiring a respectful and inclusive environment. ConnectSydney encourages and welcomes the opportunity for applicants to share their lived experiences.
About the Role
Department

Finance

How to Apply

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