Enquiries Officer

2 days ago

Ballarat, Australia Department of Government Services Full time

**About us**

The Department of Government Services (DGS) was established on 1 January 2023 to improve everyone's experience of doing business and interacting with the Victorian government. We bring important day-to-day services together in one department to make things easy and seamless for Victorians and businesses. We are doing this by connecting and digitising our systems and platforms across state and local government as well as streamlining our corporate and procurement services.

**About Consumer Affairs Victoria (CAV)**:
Consumer Affairs Victoria (CAV) sits within the Customer and Regulatory Services group of the Department of Government Services. We are Victoria's consumer affairs regulator. Our purpose is to help Victorian consumers and businesses to be both informed and responsible.

CAV's aim is to assist, educate and support people in the community, especially those who are vulnerable and disadvantaged, and our vision is a connected government services system, working to build a safer, fairer, and stronger Victoria.

The Information and Dispute Services Centre (IDSC) provides contact centre services across Consumer Affairs Victoria's legislative remit.

**Is this the role for you?**
- Do you love customer service?
- Are you passionate about making a real difference to the Victorian community?
- Looking to re enter the workforce or transitioning towards retirement?
- Interested in flexible working arrangements?
- Work / Life balance - no weekends, public holidays or after hours work
- Want to work in an inbound-only contact centre?
- No background in Australian legislation? No problem, we provide the training
- Ongoing support and guidance in reaching the operating environment's common goals.
- PLUS the option to work from home once these goals are reached.

There are multiple Ongoing positions available. The work location for these positions is 300-304 Mair Street Ballarat with hybrid work arrangements an option once the 6 month probation is successfully completed.

Please note, the role start date will be discussed during the interview stage of the recruitment process.

**About you**

To be considered for the role, you must be able to demonstrate:

- Exceptional customer service;
- The ability to manage difficult conversations;
- Influence and Persuasion;
- Be able to communicate with impact;
- Critical Thinking and Problem Solving.

**Mandatory requirements**
- Experience in Contact Centre / Customer Service Environment (desirable)
- Working Collaboratively
- Promote Inclusion.

For specific responsibilities please review the attached position description.

This position is only open to applicants with relevant rights to work in Australia.

**Other relevant information**

The department is committed to providing and maintaining a working environment which is safe and without risk to the health of its employees and clients and consistent with the department's obligations under the Occupational Health and Safety Act 2004 (OH&S Act), to support this DGS has a COVID-19 Vaccination policy which **strongly recommends** all DGS employees be fully vaccinated.

DGS actively promotes diversity, inclusion and an equal opportunity workplace. We welcome applicants from all diverse backgrounds, including people with disabilities and Aboriginal and Torres Strait Islander peoples. All roles at DGS can be worked flexibly, however it may differ from role to role.

**How to apply**
- a resume; and
- a cover letter which addresses the key selection criteria (within three pages)

  • Senior Enquiries Officer

    5 days ago

    Ballarat, Victoria, Australia Department of Government Services Full time $104,000 - $130,878 per year

    About usThe Department of Government Services (DGS) was established on 1 January 2023 to improve everyone's experience of doing business and interacting with the Victorian government. We bring important day-to-day services together in one department to make things easy and seamless for Victorians and businesses. We are doing this by connecting and digitising...

  • Enquiries Officer

    2 weeks ago

    Ballarat, Australia Department of Justice and Community Safety Full time

    Are you passionate about making a real difference to the Victorian community?Are you looking to re-enter the workforce?Interested in flexible working arrangements?Work/life balance - no weekends or public holidays!Want to work in an inbound-only contact centre?No background in Australian legislation? No problem!Ongoing support and guidance in reaching all...

  • Senior Enquiries Officer

    5 days ago

    Ballarat, Victoria, Australia Victorian Government Full time $79,122 - $96,073 per year

    OverviewWork Type: Ongoing - Full-timeSalary: $79,122 - $96,073Grade: VPS 3Occupation: Customer serviceLocation: Grampians - BallaratReference: VG/1883803About usThe Department of Government Services (DGS) was established on 1 January 2023 to improve everyone's experience of doing business and interacting with the Victorian government. We bring important...

  • Customer Enquiries Officer

    1 week ago

    Ballarat, Australia Central Highlands Water Full time

    Position Description Central Highlands Water - Integrity _ - Teamwork _ - Leadership _ - Care_**_ _** **Customer Enquiries Officer** **Title **Customer Enquiries Officer **Classification **LBeavnedl, Central Highlands Water Enterprise Agreement **Team, unit **Customer Services **Division **Customer and Business Services **Work location **High Street,...

  • Support and Enquiry Professional

    8 hours ago

    Ballarat, Victoria, Australia beBeeAdministrative Part time $60,000 - $70,000

    Reception and Administration AssistantWe are seeking a skilled reception and administration professional to manage enquiries and provide administrative support.This is a part-time role requiring strong interpersonal and communication skills, with previous experience in reception, customer service or a similar field an advantage.The ideal candidate will have...

  • Enquiry, Administration and Reception Support

    17 hours ago

    Ballarat, Victoria, Australia Melba Support Services Part time

    Enquiry, Administration and Reception Support - Part Time - Ballarat1 day ago Be among the first 25 applicantsBallarat, VIC - and other locations around Victoria as required by MelbaSalary on offer + Not-for-Profit Salary PackagingJoin a values-oriented Human Rights OrganisationAbout Us:For over 50 years Melba Support Services has been providing services to...

  • Enquiry, Administration and Reception Support

    14 hours ago

    Ballarat, Victoria, Australia Melba Support Services Part time

    Enquiry, Administration and Reception Support - Part Time - Ballarat1 day ago Be among the first 25 applicantsBallarat, VIC - and other locations around Victoria as required by MelbaSalary on offer + Not-for-Profit Salary PackagingJoin a values-oriented Human Rights OrganisationAbout Us:For over 50 years Melba Support Services has been providing services to...

  • Enquiries Officer

    2 days ago

    Ballarat, Victoria, Australia Department of Government Services Full time $70,000 - $120,000 per year

    About usThe Department of Government Services (DGS) was established on 1 January 2023 to improve everyone's experience of doing business and interacting with the Victorian government. We bring important day-to-day services together in one department to make things easy and seamless for Victorians and businesses. We are doing this by connecting and digitising...

  • Aps3 Participant Support Officer

    2 weeks ago

    Ballarat, Australia HAYS Full time

    MULTIPLE FED GOV POSITIONS IN ARARAT **Your new company** Hays are the preferred supplier choice to Federal, State and Local Government organisations as well as leading employers in Health, Technology, Insurance, Education and Utilities across Western Victoria & Geelong. Our Federal Government Client is seeking multiple APS3 Participant Support Officers...

  • Aps3 Participant Support Officer

    4 days ago

    Ballarat, Australia HAYS Full time

    Participant Support Officer Needed, Ballarat, Fed Agency, WFH Flexibility, $37.36PH **Your new company** Hays is currently partnered with a Federal Government Organisation to recruit a Participant Support Officer in a full time, 12-month capacity. **Your new role** You will be required to communicate with and provide straightforward advice to a range of...