Enquiries Officer

Location: Western Region | Ballarat

Job type: Full time

Organisation: Department of Justice and Community Safety

**Salary**: $55,439 - $71,194

Occupation: Customer Service/Call Centre

Reference: VG/DJ4853A

At the Department of Justice and Community Safety, we’re looking for people who want to make a difference. People who take pride in their work. People who get things done. People who are committed to making Victoria a safer place.

We embrace diversity and strive to have a workforce that reflects the community we serve. We’re all about recruiting the best people, regardless of gender, age, disability, religion, sexual orientation or cultural background. If you think you can do the job and would be a good fit for our department, we’d love to hear from you.

The department is committed to the safety and wellbeing of children and recognises that children’s rights need to be respected, their views welcomed and valued, and their concerns taken seriously and acted upon.

For more information on working with us and our recruitment process, please visit justice.vic.gov.au/careers

We’re proud of the important work we do across Victoria. Want to be part of it?
- **Are you passionate about making a real difference to the Victorian community?**:

- **Are you looking to re-enter the workforce?**:

- **Interested in flexible working arrangements?**:

- **Work / Life balance - no weekends or public holidays**:

- **Want to work in an inbound-only contact centre?**:

- **No background in Australian legislation? No problem**:

- **Ongoing support and guidance in reaching all KPI's**:

- **PLUS the option to work from home once KPI's are reached**:

- **VPS 2 salary range ($55,439 - $71,194) plus super**:

- **Multiple Ongoing roles available**

**About Consumer Affairs Victoria (CAV)**:
CAV is seeking full-time applicants for several Ballarat based Enquiries Officer roles. The Consumer Affairs, Liquor, Gaming and Dispute Resolution group of the Department of Justice and Community safety leads regulatory functions across the Justice portfolio. Our aim is to assist people in the community, especially those who are vulnerable and disadvantaged and our vision is a connected justice and community safety system, working to build a safer, fairer, and stronger Victoria.

**About the role**:
We are proud of the work we do. We provide comprehensive continuous coaching and learning opportunities, ongoing support, career opportunities in the Victorian Public Service (VPS) and an excellent Employee Wellbeing and Support service.

The IDSC provides contact centre services across Consumer Affairs legislative remit, including (but not limited to):

- Renting/tenancy and Specialist Disability Accommodation
- Residential Tenancies Bond Authority (RTBA)
- Australian Consumer Law
- Occupational licensing schemes administered by CAV
- Responsible Service of Gaming (RSG) Helpline

**About you**:

- You work well under pressure
- Your values align with ours
- You love customer service and have great communication skills
- Can follow processes and are willing to learn
- Are comfortable using computers and have basic Microsoft Office skills
- You are reliable and have an excellent work ethic

We are looking for people who want to make a difference, take pride in their work, get things done, are willing to be an active member in a supportive team and are committed to making Victoria a safer place. CAV is committed to recruiting the best people, regardless of gender, age, disability status, or cultural background, we are proud of the inclusive, safe, and welcoming environment we have created.

**How to apply**

**FOR INTERNAL VPS EMPLOYEES**:

- The Department has legislated duties to provide and maintain a working environment which is safe and without risk to the health of its employees and other workplace participants. Consistent with these duties the Department has implemented a COVID-19 vaccination policy which requires all employees who are, or may be, required to work for the Department outside their ordinary place of residence to be COVID-19 vaccinated within the timeframes specified by the Department and/or any timeframe set by any Chief Health Officer direction. The policy applies to all new and current employees._

**IMPORTANT INFORMATION**:
The department is committed to providing and maintaining a working environment which is safe and without risk to the health of its employees consistent with the department's obligations under the Occupational Health and Safety Act 2004 (Vic).

Therefore, there is a requirement that all DJCS employees be fully vaccinated against COVID-19 in order to undertake duties outside of their homes.

Prior to commencement of employment with the department you will need to provide evidence that you are vaccinated against COVID-19. Acceptable evidence includes:

- COVID-19 digital certificate (available via your myGov account)
- Your immunisation history statement (available via your myGov accou