Service Officer

7 days ago

Ballarat, Australia Federation University Australia Full time

Deliver effective, efficient, responsive and compliant student enquiry and administrative services across admissions, enrolments and progression.
- Student Services and Registrar - SMB Campus
- Full-time, fixed-term appointment until December 2025
- HEW 4 $72,998 p.a. plus up to 17% superannuation

Position closing date: 13/07/2025

Ranked number one university in Australia for First Generation Student Enrolments (Good Universities Guide 2022) and with top rankings in Victoria around student support, social equity, skills and employment, we are driven to make difference to every student and the community providing lifelong learning, skills, and research locally, regionally, and globally.

With University and TAFE campuses in Ballarat, Berwick, Gippsland, and the Wimmera we are positioned to provide pathways from vocational education and skills training through to higher education.

About the role

You will:
- undertake accurate and efficient data entry of all administrative forms;- accurately respond to student and staff enquiries;- ensure all enquiries responded to are accurately recorded and resolved in the Customer Relationship Management System and reflected in Student Management and Information Systems; and- provide assistance and advice to students with admissions and enrolment enquiries, cashiering, receipt and review of relevant administrative forms.

About you

You will demonstrate knowledge and experience in the provision of customer and administrative services such as drafting correspondence, reports, providing accurate advice and maintaining records, filing systems and databases combined with the ability to prioritise work, provide attention to detail, meet deadlines and deal with confidential information.

You will possess:
- the ability to deliver quality customer service;- computer literacy skills, including a working knowledge of Microsoft Office;- the ability to exercise initiative and work effectively, both independently and co
- operatively; and- an understanding of administrative policies and processes.

About you

You will have the ability to interact and establish working relationships with a diverse range of staff and students, maintaining strict confidentiality. You will have demonstrated problem-solving skills with the ability to provide student advice, research, analyse, interpret and evaluate information.

You will possess:
- demonstrated ability to prioritise tasks, meet deadlines and achieve goals;- a commitment to deliver quality customer service; and- ability to maintain efficient and effective record keeping and filing systems.

All University positions delivering education and/or services to children must hold a valid Working With Children Check (WWCC). Please refer to the position description for WWCC requirements.

How to apply

Applicants are required to submit a suitability statement not to exceed two pages and a resume.

Federation University is committed to The Circle Back Initiative program, whereby we will respond to every applicant.

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