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Parts Advisor

2 weeks ago

Laverton, Australia William Adams Full time

With over 90 years as a Caterpillar Dealer, William Adams has proudly made its mark. Together with Caterpillar, we've been there for customers - selling and servicing the best equipment in the world - on land, at sea, in construction, mining and industry.

Right now, we have a permanent full-time opportunity for an experienced and highly motivated individual to join our team as Parts Advisor / Interpreter.

**ABOUT THE OPPORTUNITY**

Reporting directly to the Parts & Warehouse Manager, you will be based in our **Laverton** branch and take on a diverse range of parts interpretation, invoice management, customer service and sales responsibilities.

You will work on a week to week rotating roster, commencing from a 7am - 12pm starting time. You will also be required to work on the Saturday roster every 4 weeks.

**Your main responsibilities will include**:

- Processing parts orders and locating of parts for both internal & external customers.
- Providing an outstanding level of customer service to all of our customers.
- Ensuring company accounts receivable policies are adhered to in relation to parts sales transactions.
- Assist in the operation and cleanliness of display areas at the branch.
- Participation in an after-hours ‘on-call’ roster for emergency parts supply and a Saturday morning duty roster.

**ABOUT YOU**

You are an experienced and confident professional with exceptional customer service skills. You are a positive and engaging communicator who enjoys collaborating with a diverse group, at all levels.

**You will ideally have the following skills, experience and attributes**:

- Experience in a customer service position in a fast-paced environment
- Mechanical knowledge will be a nice to have, a background in automotive would be highly regarded
- Exceptional communication skills: a positive and enthusiastic attitude
- Strong computer skills with experience using multiple databases and platforms.
- Excellent organisational skills with the ability to handle several tasks simultaneously

**Why wo**rk with us?**

Joining the William Adams family, you will instantly feel welcome and supported. You will have access to our Employee Assistance Program and our Wellbeing portal, packed with resources and tools to support your physical, mental and emotional wellbeing.

You will be surrounded by like-minded professionals that are passionate about William Adams values of; Integrity, Excellence, Teamwork, Commitment and Sustainability.

We will provide you with ongoing career and development opportunities, a competitive salary package and various rewards and benefits via The Hub - our reward and benefits platform with discounts at over 470 retailers such as; JB HI-FI, Woolworths, BCF + more

For any questions call our Talent Acquisition Team on 03 9566 0691.