Service Delivery Manager

3 days ago

Adelaide, South Australia Arxis Group Pty Ltd Full time

About the role

We are seeking an experienced Service Delivery Manager to join our dynamic team at Arxis Group Pty Ltd. As the Service Delivery Manager, you will play a crucial role in ensuring the seamless delivery of our IT services to our valued clients. The Service Delivery Manager role is responsible for leading and managing a team of skilled engineers to ensure the team is led to complete the overall goals of the business. This is a senior leadership role, reporting to the CEO and is a full-time position is based in our Adelaide office.

What you'll be doing

  • Manage and oversee the day-to-day operations of our service delivery team, ensuring that all client needs are met with efficiency and professionalism
  • Develop and implement strategies to continuously improve service delivery processes and procedures
  • Liaise with clients to understand their requirements and ensure that service level agreements are met
  • Coordinate and prioritise the workload of the service delivery team, allocating resources and tasks effectively
  • Monitor and report on service delivery performance, identifying areas for improvement and implementing corrective actions
  • Provide mentoring and support to the service delivery team, fostering a positive and collaborative work environment
  • Collaborate with other departments, such as IT, to ensure seamless integration and delivery of services

  • The Service Delivery Manager works with a growing a team that includes:

  • Junior and Senior Helpdesk

  • Network and System Engineers
  • Project Engineers

What we're looking for

  • Substantial experience (5+ years) in a similar service delivery management role, preferably within the IT industry
  • Excellent problem-solving and decision-making skills, with the ability to think critically and strategically
  • Strong communication and interpersonal skills, with the ability to liaise effectively with clients and team members
  • Proven track record of leading and motivating a team to achieve outstanding results
  • Familiarity with service management tools sets (PSA) and experience in implementing process improvements
  • Excellent project management skills, with the ability to prioritise tasks and meet deadlines
  • Nice to Have: Tertiary qualification in Information Technology, Business, or a related field is desirable

What we offer

  • Competitive remuneration package, including a range of attractive benefits
  • Opportunity for career growth and development within a dynamic, fast-paced environment
  • Supportive and collaborative work culture that values work-life balance
  • Access to a range of health and wellness initiatives to promote employee wellbeing

Why Join Arxis?

This is a unique opportunity to apply your skills in a high-impact environment. You'll be working with a diverse array of people from sales, engineering and operations to Arxis' sound financial management. Our team demonstrates our core values daily by striving for excellence and embodying passion, accountability, collaboration, dependability, and courage.

Workplace Culture

We believe in developing our staff first. This leads to happy customers who value us because we listen and understand their business. We collaborate and fix real problems. We own tough decisions. We follow through on our commitments. We go the extra mile. We only sell products we are trained on and believe in.

If you are ready to contribute to a forward-thinking company and play a pivotal role in supporting our operational efforts, we'd love to hear from you Apply now to become our next Service Delivery Manager

  • Service Delivery Manager

    15 hours ago

    Adelaide, South Australia Datacom Full time $120,000 - $140,000 per year

    Our WhyDatacom works with organisations and communities across Australia and New Zealand to make a difference in people's lives and help organisations use the power of tech to innovate and grow.About The Role (Your Why)As Service Delivery Manager you'll be responsible for ensuring customer satisfaction is high by providing quality services delivered to...

  • Senior Service Delivery Manager

    12 hours ago

    Adelaide, South Australia CyberCX Full time $120,000 - $180,000 per year

    The work we do mattersWe protect and defend our customers and communities by providing the most comprehensive range of cyber security professional services in the region.With more than 1,400 team members across Australia, New Zealand, the UK and US, we are a leading force in cyber security, offering services from strategy, GRC, managed security services,...

  • ICT Service Delivery Manager

    4 days ago

    Adelaide, South Australia ARTC Full time $120,000 - $180,000 per year

    About ARTCWe're one of the country's largest rail network owners, proud to be keeping the future of transport on track.A vital link in the nation's transport supply chain, every day our people manage the movement of over 430 freight and passenger trains across five states, 8,500km of track, 39 worksites and the lands of more than 50 First Nations. Rail isn't...

  • ePCR Project Delivery Manager

    3 days ago

    Adelaide, South Australia SA Health - SA Ambulance Service Full time

    Salary: MAS3 / $127,859.00 p.a.Full Time / Term Contract (Up until 31 December 2026)5000 / AdelaideAbout Us:SA Ambulance Service (SAAS) is South Australia's provider of emergency ambulance transport, clinical care, and patient transport services.We are committed to ensuring South Australia has access to the best possible emergency medical care,...

  • Senior Service Delivery Manager

    2 weeks ago

    Adelaide, South Australia Brennan Full time $120,000 - $180,000 per year

    Brennan. Where true performance thrives.At Brennan, we believe thathowtechnology is delivered is every bit as important aswhatthe technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests.It's a claim backed by ourTrue Performance System- a way of working...

  • IT Service Delivery Lead

    1 week ago

    Adelaide, South Australia Elders Full time $120,000 - $180,000 per year

    About The RoleWe are currently seeking 2x IT Service Delivery Leads to join our team on a permanent full time basis.The Service Delivery Lead ensures smooth and effective delivery of End User Computing (EUC) services to clients, collaborating with teams to resolve issues, track progress, and maintain high-quality service standards. This role is key to...

  • IT Service Delivery Lead

    1 week ago

    Adelaide, South Australia Elders Full time $80,000 - $120,000 per year

    About the roleWe are currently seeking 2x IT Service Delivery Leads to join our team on a permanent full time basis. The Service Delivery Lead ensures smooth and effective delivery of End User Computing (EUC) services to clients, collaborating with teams to resolve issues, track progress, and maintain high-quality service standards. This role is key to...

  • Service Delivery Coordinator

    1 week ago

    Adelaide, South Australia Crawford & Company Full time $60,000 - $90,000 per year

    Be part of a supportive and collaborative teamJoin a global company with a great cultureAn opportunity to contribute to innovation initiatives and operational excellenceAbout the OpportunityWe are seeking a pro-active and detail-orientatedService Delivery Coordinatorto assist with the smooth delivery of services to our valued clients.  In this pivotal role,...

  • Customer Delivery Manager

    2 days ago

    Adelaide, South Australia DXC Technology Full time $120,000 - $180,000 per year

    To support our growing portfolio, we're looking for aCustomer Delivery Manager (CDM)to oversee key client engagements within ourCustomer Success and Delivery Practice. The ideal candidate will bring deep expertise inOracleand other ERP platforms, strong delivery leadership skills, and a consulting mindset.Role Overview:As aCustomer Delivery Manager, you will...

  • Account Delivery Manager

    13 hours ago

    Adelaide, South Australia Hewlett Packard Enterprise Full time $120,000 - $180,000 per year

    Account Delivery ManagerThis role has been designed as ''Onsite' with an expectation that you will primarily work from an HPE office Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from...