Tech Support, Vip

1 week ago

Sydney, Australia Commonwealth Bank of Australia Full time

Tech Support, VIP - Onsite
- **Provide Executive Tech Support**:

- **Limitless learning and development opportunities**:

- **Access to leading technology tools and platforms**:

- **Enviable employee and banking benefits**

**See Yourself in the team**

The technology division delivers the Group's world leading information technology capability. The End User Experience Platform are committed to 'Driving better experiences for our colleagues'. They are responsible for enabling our colleagues to work securely from any device, anytime, anywhere.

Executive IT are a dedicated group of tech specialists within our End User Experience team who look after all IT support needs for our Executive Leadership Team, including C-Suite Executives and the Board of Directors.

**Do work that matters**

You will be responsible for ensuring the continuity of technology services by providing timely, high quality IT solutions to your assigned Executives.

Working as part of a wider delivery team and reporting to the Manager, Executive IT, you will work collaboratively to identify and drive service improvements on planned and reactive maintenance as well as driving process improvement initiatives.

In this role, your ability to build strong internal relationships with stakeholders at all levels will ensure the expedited and fit for purpose planned and reactive maintenance of technology tools and services for your executives.

**Your skills and experience**

You will be an experienced technical support specialist, guided by ITSM best practice principles. Your excellent communication, interpersonal and executive stakeholder management skills will be key to your success in this role.

In your skills toolkit, we'd be keen to see;
- Level 1/ Level 2 Tech support experience for: Virtual & hybrid meetings (MS Teams, WebEx etc), Desktop systems (Windows, Microsoft Office 365 suite etc), iOS platforms (iPad and iPhone)
- General IT knowledge with a passion for learning new technologies
- Demonstrated ability to maintain composure in high pressure situations
- Ability to navigate through ambiguity to gather relevant information and deliver informed, risk sensitive and evidence based solutions
- Proactive approach to problem solving and task management
- Excellent organisation and time management skills with the ability to prioritise effectively, and the flexibility to pivot as required
- Ability to network and build relationship with other teams and vendors to improve processes

This Tech Support role has some atypical requirements including shift based working (early start 7.30am, late start 9.30am), participation on an on-call roster, interstate and/or international travel as well as extended working hours which will be observed Time In Lieu.

**What's in it for you**
- An inclusive, and collaborative team led by a true advocate for the team
- An executive leadership group that live out our values and breaks stereotypes
- Excellent career progression opportunities
- Limitless learning, personal and professional development opportunities
- Competitive remuneration with performance based bonus incentives
- Enviable employee benefits across banking, health and education

If this sounds like your idea of the perfect role, We're looking forward to hearing from you.

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 21/09/2024

Job ID REQ217324

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