Customer Service Officer

6 days ago

Sydney Western Suburbs, Australia Aston Carter Full time

**Location**:

- Greater Western Sydney

**Work Type**:

- Contract**Category**:

- Admin/Customer Service**Job ID**:

- 543486

**Job Summary**:

- **6-month contract - high likelihood to convert to permanent**:

- **Work-from-home available**:

- **Bella Vista location, easily accessible via public transport**

**About the Company**

Deliver customer support for our client operating in the Construction industry. Our client is a global leader in sustainable construction solutions, specialising in the production of cement, concrete, and aggregates. The company focuses on driving innovation in building materials while advancing green construction practices to support a circular economy and reduce environmental impact.

Located in Bella Vista, this is a great opportunity to advance your career in Administration. This is a **contract role for 6-months **with high likelihood to convert to permanent.

**About the Role**

As a Customer Service Officer, your responsibilities will include:

- Responding to all inbound Call volumes of over 100 per shift.
- Assisting customers with order bookings, changes and cancellations with training provided on delivery time scheduling with order allocation software.
- Liaising with the Operation and Scheduling teams to ensure our customer's requirements are understood and met in a timely manner.
- Providing administrative support for purchase orders and cash sales orders.

**Skills and Experience**
- Experience in call centre, customer service roles
- Ability to build rapport quickly through strong phone manner.
- High attention to detail with exceptional written and oral skills
- An eagerness to learn new things and grow your knowledge of the construction industry

**Benefits**
- Flexible start and finish times
- Opportunity for permanency
- Work with a global leader in the Construction industry
- Easily accessible via public transport

**Hours of Work**
- Available to work Monday - Friday 5.30am - 6pm - rotating rosters
- Every second Saturday morning a month, paid at overtime rates. Rotating rosters 5.30am - 2pm

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