Operations Manager

4 days ago

Homebush, Australia The Orchard Talent Full time

With a client base of over 1,000 individuals, our client is seeking a commercially astute Operations Manager that can support the organisation through their growth and provide guidance around high quality care.

Reporting to the General Manager, the Operations Manager will provide effective leadership, mentoring, facilitate communication between departments develop production plans to meet targets and production requirements and proactively identify potential issues and implement solutions.

This role will hold key accountabilities around the following:

- Manage and lead a team of case managers, service coordinators, and clinical staff to ensure the delivery of high-quality services to clients.
- Support the development and implementation of staff training and development programs to improve service quality and delivery.
- Monitor and manage the performance of team members, including conducting performance reviews, providing feedback, and setting goals.
- Ensure compliance with all relevant regulations, standards, and policies, including but not limited to, the Aged Care Quality Standards (ACQS)
- Develop and implement processes and procedures to optimize service delivery, including case management, service coordination, and clinical services.
- Build positive and trusting long-term relationships with clients, customers, allied health professionals, and care workers.
- Work collaboratively with the operations team to support clients with their specific needs and goals, contributing to the vision of fostering independence, wellbeing, and peace of mind.

To succeed as the Operations Manager, it is expected that you will present with the following qualifications, skills and experience:

- A minimum of 5 years of experience in aged care management, including experience managing a team.
- Current unrestricted AHPRA Registration
- Cantonese and/or Mandarin speaking.
- Strong knowledge of case management, service coordination, and clinical services in the health care sector.
- Excellent communication, leadership, and management skills.
- Ability to work collaboratively with other departments and stakeholders.
- High level of computer literacy, including experience with Microsoft Office and other relevant software programs.
- COVID Vaccination - 2 shots + Booster

**Benefits**:

- Option of 2 days in the office, 3 days from home
- Excellent work/life balance
- Central Sydney office location
- Close to public transport
- Digital-based working

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