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Customer Service and Data Support
3 weeks ago
**Introduction**:
About Us
Clevertronics is the World’s leader in emergency lighting, operating across Australia, New Zealand, and the United Kingdom. Our mission is to make emergency lighting easy by designing world-class products supported by unrivalled expertise and customer service.
Over the last twenty years, we have excelled in the world of Emergency Lighting by releasing game-changing products for our industry. All of this could not have been accomplished without our people
With our dedicated research and development engineers, Clevertronics is positioned to continue leading the world in emergency lighting solutions.
**Description**:
About the Role
Reporting to the Customer Service Lead, the Customer Service and Data Support Officer plays a vital role in managing customer service overflow caused by fluctuating demand, staff absences, and vacancies, while ensuring the accuracy and integrity of CRM data across Australia and New Zealand.
This dynamic position combines frontline customer service with critical data management responsibilities, supporting both exceptional customer experiences and data-driven decision-making.
A key focus of the role is to strengthen the team’s data capability by embedding data quality, consistency, and insight generation into everyday operations. Ideal for a proactive and self-sufficient individual with strong multitasking and project management skills, this role offers the opportunity to make a meaningful impact across both customer engagement and business intelligence functions.
Your key accountabilities will include, but are not limited to:
- Process customer orders and prepare sales estimates
- Manage phone queues across time zones
- Deliver friendly, professional phone support
- Conduct regular CRM data hygiene checks and reports
- Maintain accurate opportunity data to support sales forecasting
- Collaborate with internal teams to align service and data functions
- Contribute to quality and environmental standards (ISO9001 & ISO14001)
**Skills and Experiences**:
About You
This role requires someone who is passionate about delivering exceptional customer service and has a knack for data accuracy, someone who likes to help power our customer and data operations and will bring:
- Strong communication, organisation, and problem-solving skills, with a proactive approach to customer and operational issues.
- Experience in customer-facing roles with a positive, energetic, and solution-focused attitude.
- Team-oriented, with a strong commitment to supporting colleagues and business goals.
- Able to manage multiple tasks, prioritise effectively, and stay organised in a fast-paced environment.
- Quick to learn and confident in building product knowledge.
- Skilled in preparing quotes and managing orders from start to finish.
- High attention to detail and a strong focus on quality.
- Solid experience in data management and maintaining data accuracy.
- Comfortable analysing data, drawing insights, and reporting findings.
- Excellent phone manner and ability to engage with a wide range of customers.
- Confident using CRM systems to support customer service and sales processes.
Clevertronics will provide a comprehensive training program to equip you with the additional skills you need to deliver this role successfully.
Why work with the Clevertronics team?
Well, that’s easy Not only do we offer a great values-based culture and supportive environment that is committed to helping you achieve your career goals within our rapidly growing and innovative organisation, but we also offer:
- Competitive Salary and Benefits.
- Understanding and encouragement of a work-life balance.
- A culture that is unlike any other.
- The ability to finish early every second Friday.
- 17.5% annual leave loading.
- An additional 4 days leave per year for your Health and well-being.
- Discounted Health Insurance
- Novated Leasing Salary Sacrifice
- Access to Employee Assistance Program
- Comprehensive training and development support for your career.
- Paid parental leave.
- And much more.
If you want to be part of a supportive team where your work makes a real impact and your data skills can grow into something even bigger, APPLY NOW
Clevertronics is committed to developing and creating an inclusive workplace that embraces and celebrates diversity and inclusion. We recognise that a diverse workplace improves our ability to attract, retain, motivate, and develop talent, create an engaged workforce, deliver quality services to our customers, and support the growth of our business.
