Customer Service Coordinator

1 week ago

Scoresby, Australia Australia Wide Office Staffing Full time

**Join a fantastic supportive company in a great location in Scoresby**
- Permanent - $60K to $70K plus super
- Monday to Friday
- 8.30 am to 5.00 pm
- Beautifully refurbished premises in Scoresby
- Free Parking - Close to Eastlink

**The position**
Reporting to the Team Leader you will manage and take ownership of one of the company's larger contracts whilst also being an integral part of the customer service team. Ensuring the administrative and support services for the business are met, your key responsibilities include:

- Assisting the Customer Service Team in the coordination of supply and service activities so as to ensure that the customer requirements, orders and expectations are met, on time and within budget
- Assisting the Customer Service Team in the day-to-day order entries sent to the orders desk and ensuring they are dispatched in a timely manner
- First point of call for enquiries via the help desk
- Accurate processing of customer invoices ensuring variations are captured
- Managing, tracking and directing service and repair activities within the Repair and Service Department
- Ensuring the business is kept informed on the progress of repairs, and that repair priorities are set
- Ensuring turn-around times are met and ensure Stakeholders are kept informed on the progress
- Acting as the conduit between Sales, Service, Branches and Operations to alleviate any queries that may arise
- Ensuring specifications of client requirements are known prior to expediting orders
- Supporting the sales team in generating quotes and preparation of tender response documents
- Checking client orders for accuracy to agreed quotes and price book
- Enhance the day-to-day support to the sales team to help defend and grow revenue streams within the customer base
- Develop and maintain relationships between the company and suppliers to ensure orders are tracked to manage lead-time variations

**The person**
- Customer-focused and experienced in managing expectations
- 5 years’ experience working in a customer service or fulfillment role
- Experience in working with a wide variety of clients including government, business, and resellers
- Prior experience within the Private Mobile Radio (PMR) industry including GSM, VoIP, fixed line communications, and microwave solutions or a Telecommunications environment would be advantageous
- Capability and desire to manage technical products in a business-to-business environment

It goes without saying you have excellent communication skills, are self-motivated, a problem solver, can multitask and thrive in a busy working environment. Proficient computer skills i.e. MS Office Suite i.e. Word, Excel, data entry; knowledge of MYOB an advantage

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