Workforce Manager

Arq Group changes the way businesses do business. From award winning mobile apps, cloud and analytical insights, to design thinking and digital marketing. We define, design and create products and solutions that solve problems, big and small. Arq Group are Australia’s leading experts in Digital Solutions.
- We create technology. We partner with our clients to solve problems others can't. We do this by hiring the best people out there

**What’s the opportunity?**

With record growth, we have created a
**Workforce Manager/Capability Ops Manager **role to uplift and enhance the achievement of capability and organisational objectives by providing a dedicated focus on capability operations team activities encompassing resource utilisation, compliance activities, and planning ensuring a strong foundation for customer success

**What you will be doing?**
- No day will be the same with new and emerging technology, people, and customers you will be supporting the daily delivery lifecycle across a broad. Operations focus with your remit spanning across people, project support, scheduling, reporting, timecards, and sales support.

**Responsibilities**:

- Strategically resource teams to align with business needs
- Influence, lead and give insights on Resource Management nationally across the business
- Analyse gaps in pipeline to identify skills shortage and recruitment opportunities
- Develop and implement strategies on workforce planning, deployment, and talent management to actively support the objectives of the business
- Implement system hygiene within the organisation, understanding and communicating how all of the systems work together to drive key performance
- Leading the team through coaching and mentoring to people and teams
- Onboard new starters with the core skills of system use, understanding their individual skills, and set them up for success with regards to the use of the systems
- Identify challenges, opportunities and solutions
- Provide Management information to Leadership and the Finance & Operations Lead on key metrics including utilisation, demand generation, pipeline and forecasting

**Requirements**:

- Resource planning and scheduling, or project management experience, within a corporate or professional services environment
- Prior experience in either Resource Management, Human Resources and /or Project Management.
- High level of cultural awareness and equally encourage a culturally safe work environment
- Demonstrated 2 -3 years’ experience managing a small team
- Highly numerate and comfortable with analysing and interpreting data with a high degree of accuracy and the ability to draw high level business insights from the results
- Strong stakeholder management experience and ability to influence and negotiate with senior stakeholders across the business, commercially minded & logical thinker
- Ability to resolve conflict effectively, with a solution-focussed working style, and the ability to act as an escalation point within the business
- Plan and prioritise, be able to multitask and manage a significant workload under pressure and with a high level of personal resilience

**About you**
- You are passionate about process with a strong eye for details. Do you look great wearing multiple hats? We are looking for someone who can bring order to the chaos whilst having fun along the way. You will shine if you can build strong relationships that work to influence outcomes whilst proactively working to continuously improve our systems and processes.

Arq Group is the dynamic space for smart thinkers. We create unforgettable experiences, solve complex challenges, and provide seamless, end-to-end solutions for businesses, big and small. from design thinking to customer solutions, leading mobile, cloud and analytical insights, digital marketing, to web design. We are Australia’s leading digital partner, powering the growth of businesses, big and small.

At Arq you’ll find a true work-life balance. You’ll be part of a sincere team that’s all about diversity, equality, teamwork and mutual support. Sound like the place for you? Then tell us why you’re the one for us.