Manager Insurance Risk and Resilience

**Manager Insurance Risk and Resilience**
**(**
**Job Number**:
**230000XO**
**)**

**Description**

**About the role**

We have a new management position available in our Insurance Experience and Optimisation team to head up our Risk and Compliance team. The Manager Insurance Risk and Resilience will lead the first line risk advisory and assurance function across Insurance, focusing on supporting, building and enhancing risk management capabilities across our insurance divisions. As the Manager, you will focus on robust and appropriate processes, and lead excellence in implementation of risk frameworks and policies across the function.

This role has five direct reports, working hybrid from our Eight Mile Plains office. You will support, coach and mentor your team to deliver member-centric, risk aware results across the Insurance lines. This role is a hands-on leadership role, providing first line support to Business Executives and managers in support of risk management. You will work closely with second
- and third-line risk functions, particularly with risk and compliance staff. Your key responsibilities will be to:

- Design and implement operational risk management policies, processes and requirements to ensure Insurance continues to meet compliance, regulatory and audit requirements.
- Lead the continuous improvement of the implementation of risk management framework and building the first LOD risk capability across Insurance
- Work with managers and the Insurance Executive Committee to improve business resilience and continuity.
- Lead and support the execution of assurance and compliance related risk control testing and treatment plans within the business, and
- Engage with, advocate to, and collaborate with other risk and compliance functional staff working within Group Risk and Compliance, Internal Audit, and within other business lines.

**About you**

For this role we are looking for an experience manager within a governance and regulatory background with risk and compliance experience. You will have experience in implementation of risk principles, policies, guidelines, regulatory insurance codes and regulations, and an operational understanding of general insurance lines. Further to this, it will be important that you have:

- A minimum university degree in a relevant study area
- At least 5 years relevant experience within an insurance related role
- Proven experience in leading teams within a supervisory position, with a coaching and mentoring experience
- Demonstrated ability to develop, implement and embed frameworks to provide structure, focussing on uplifting performance/compliance/capability, and
- Exceptional stakeholder management skills and people engagement capability.

**Why join RACQ?**

It is an exciting time to be part of RACQ as we continue our transformation towards better, smarter solutions that deliver more security and prosperity for Queenslanders. We are big enough to make a real difference in our community, yet small enough to nurture your professional and personal development.

By joining RACQ, you’ll be part of new sustainability initiatives, including a commitment to being a carbon neutral organisation by 2030. We’ve invested in and partnered with sustainable companies, including the introduction home solar and batteries, Green Home and Car Loans, and many other products and initiatives. We’ll continue to advocate for, research, and offer green solutions.

At RACQ we are passionate about building a diverse and inclusive workplace to create better outcomes for our employees and our members. We aim for our teams to be a true reflection of our communities and are committed to inclusion particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment. Applicants from these and other diverse backgrounds are encouraged to apply. If you have any support or access requirement, please advise us at the time of applying.

**What we offer you;**

Our employee benefits are designed to enrich your work life, your home and the community you live in, some of these include:

- Financial benefits and discounts on a range of banking, assistance and insurance products
- Give back to our communities with paid volunteer leave, payroll giving and volunteering for community events such as MotorFest and EKKA
- A range of flexible working and leave options, parental leave of 13 weeks primary carer leave, purchased leave up to 4 weeks per year, cultural observance leave, substitution of public holidays for cultural/religious reasons, personal leave for wellbeing, gender affirmation leave.
- Prioritise your wellbeing with our onsite and virtual health hub, discounts on health programs and access to wellbeing initiatives such as yoga, mindfulness, flu vaccinations, free and confidential Employee Assistance Program (EAP).
- Invest in your development with in-house development programs and access