Customer Research Analyst

**About the Role**
A fantastic opportunity exists for a Customer Research Analyst to join BOQ’s growing team in a permanent role.

Reporting to our Head of Customer Insight & Research, we are looking for a hands-on and proactive Analyst who will be responsible for supporting customer research, analysis of customer experience insights and reporting, across the entire BOQ Group.

You will play an important role in the Customer Research & Insights team in managing operational activities and ensuring high quality insights are delivered to inform customer led decision making in the Business.

The role will oversee the daily management of our online customer communities and co-ordinate key reports such as Voice of the Customer. You will facilitate customer experience feedback surveys for various brands in the Group by launching surveys, completing data manipulation requirements and sharing dashboards via the Experience Management tool.

Your experience with Powerpoint and Excel will see you in good stead as you will be responsible for turning data captured in surveys into graphs, tables and reports and ensuring data is accurately and correctly translated into automated online dashboards.

**About you**
To be successful in the role you will be a motivated team player with excellent communication skills and experience in a similar role.

Degree qualifications in Marketing or a Business related discipline would be well regarded but is not essential. We are more interested in your hands-on experience in either a customer insights, research, analytics or marketing position and your customer-centric, proactive approach to your work.

Naturally you will need a strong understanding of the Microsoft Office suite, particularly PowerPoint and Excel, as well as strong organisation skills and the ability to work to a schedule.

A key part of the role will be your ability to liaise with various different internal and external stakeholders, therefore your interpersonal and customer service skills will be second to none

This is an exciting time to join the BOQ Group as it continues on its digital transformation journey and integrates ME Bank, with a view to creating a real alternative to the big banks. If you are passionate about Customer Insights and Analytics and this role sounds like you - we would love to hear from you

**About Us**
BOQ is one of Australia’s leading regional banks and provides a genuine alternative for Australian financial services customers and employees. Our purpose is to create prosperity for our customers, shareholders and people through empathy, integrity and by making a difference. Our ambition is to be known as the bold challenger bank; with multi-brands that are digitally enabled with a personal touch.

BOQ is passionate about providing opportunities for you to develop your career as we continuously adapt and deliver in a transformational and collaborative environment with a strong focus on community.

BOQ’s Inclusion vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.

In 2021 BOQ Group was awarded a Workplace Gender Equality Agency (WGEA) Employer of Choice for Gender Equality citation.

**Our Benefits**
- Flexible working arrangements
- Discounted financial products
- Salary sacrificing options
- Paid parental leave with no minimum
- Paid volunteer days
- Purchase annual leave
- BUPA Corporate Plan
- Employee Assistance Program (EAP)
- A ‘zero tolerance’ to Domestic and Family Violence (DFV) with active support for employees experiencing DFV
- Accessible work support through various practices, systems, office adjustments
- Gym, shopping, technology and travel offers
- 5 employee diversity network groups focusing on; First Nations Reconciliation Council, EPIC (LGBTIQA+), Multicultural, Gender and Early Career.

**How to Apply**

The Bank of Queensland is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

If you are successful for a role with the Bank of Queensland, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.

Job Reference: BOQ01298