Allied Health Receptionist

2 weeks ago

Dandenong, Australia a2z Health Group Full time

**We are seeking an experienced Receptionist to become an integral part of our professional team in our Noble Park and Dandenong Clinic.**

Our current team consists of Physiotherapists, Occupational Therapists, Dietitian and administration staff who are focused on exceptional customer service. We work closely as a team and flexibility with hours is important to the smooth running of the practice. Our clinic is open Monday to Saturday.

This is a Part-time position (with potential working towards full-time). The hours being offered are:
Tuesday 8:30am - 6pm

Thursday 2pm - 6pm

Friday 8:30am - 5:30pm
- Current Drivers License (Essential)
- Minimum 1 year Medical/Allied health Reception experience (Essential)
- Knowledge of Medicare, TAC & Workcover (Preferable)
- Knowledge of NDIS (Preferable)
- Strong computer literacy skills - PC, MS Office, working with PDF’s
- Strong customer service focus with a mature approach to problem solving and patient interaction
- Ability to work calmly and efficiently in a busy environment
- Exceptional communication skills, telephone manner and presentation
- Strict adherence to practice policies and procedures
- Highly organised and able to prioritise and multitask
- A genuine passion and interest in working long-term in allied health is highly regarded
- The ability to adapt and respond to change
- Ability to learn and carry out new tasks
- Self-motivated with attention to detail
- Ability to work in a team environment and autonomously
- Eagerness to learn and a can-do and proactive attitude

**Duties to be performed by our Receptionists (but not limited to)**:

- Greeting patients, processing payments, scheduling appointments, account management
- Coordinating diaries for multiple practitioners and locations
- Ensuring the day to day running of practice is efficient and smooth
- Ensuring our patients’ needs are met to the best of our abilities in a kind and professional manner
- Answering phone calls in a professional manner, assisting with enquiries and triaging to the right person/department (if needed)
- Liaising with external stakeholders and third parties
- Scheduling patient appointments
- Maintaining inventory and stock
- Confidence in debt collection
- Ability to maintain and enter data - showing attention to detail
- Maintaining a clean, tidy workplace

Please note: You will be required to complete a NDIS clearance

Immediate start and training provided

**Job Types**: Part-time, Casual
Part-time hours: 20 per week

**Salary**: From $25.00 per hour

Schedule:

- Afternoon shift
- Day shift

Application Question(s):

- Are you fully vaccinated?

**Experience**:

- Medical receptionist: 1 year (preferred)
- Customer service: 1 year (preferred)

Licence/Certification:

- Full Driver Licence (preferred)

Work Authorisation:

- Australia (required)

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