Operating Theatre Receptionist

Reference Number
- 57686
- Employment Type
- Part Time Ongoing
- Entity
- Monash Health
- Department
- Operating Suite
- Location
- Dandenong Hospital
- Position Summary
- Monday - Friday position
- Do you want to work in a dynamic evolving theatre department?
- Do you want to further develop and excel in your administrative skills?

**About Monash Health**:
**Monash Health is Victoria’s largest public health service. We are proud to provide healthcare to one quarter of Melbourne’s population, across the entire life-span from newborn and children, to adults, the elderly, their families and carers.**:
We improve the health of our community through:

- Prevention and early intervention
- Community-based treatment and rehabilitation
- Highly specialised surgical and medical diagnosis, treatment and monitoring services
- Hospital and community-based mental health services
- Comprehensive sub-acute, aged care and palliative care programs
- Research, education and teaching the next generation of healthcare professionals
- Regional and state-wide specialist services

As an equal opportunity employer, Monash Health is committed to a fair and non-discriminatory workplace that maximises the talent, potential and contribution of all employees. We are relentless in our pursuit of excellence and work to our six guiding principles.

We are seeking an experienced receptionist for our afternoon shifts on a permanent part-time basis working Monday-Friday.

**What You Bring**

Working closely with stakeholders and you will bring the following demonstrated skills, experience and knowledge:

- Create an excellent first impression of Monash Health by providing an efficient, respectful, courteous and professional greeting to all of our consumers, either by telephone or in person, and to support them in relation to the purpose for their contact and/or visit
- Ensure patients are provided with accurate information regarding their admission and assist patients/carers/families with their inquiries using a number of systems and methods. This includes the Patient Administrative System (iPM), Electronic Medical Records (EMR), Scanned Medical Records (SMR) and other Monash Health accepted methods or systems.
- Provide administrative support to Managers, Team Leaders and other stakeholders across the department as necessary
- Be accountable for performance with regard to data accuracy and integrity
- Answer and assist incoming callers in a friendly, courteous and professional manner at all times
- Ensure appropriate standard of presentation and maintenance of reception area

**On a personal level, you will demonstrate**:

- Thrive in a busy and multitasked workplace
- Pride and passion for customer service
- Passionate about health and perioperative patient centred care with ability to learn new systems and processes quickly
- Exceptional interpersonal and communication skills, both verbal and written
- Exceptional interpersonal skills including demonstrating respect, empathy and sensitivity to feelings of others
- Self-motivated and committed to continuous improvement
- A positive approach and adaptive to a changing environment
- Administrative experience in a Health related field
- Ability to complete tasks in a timely and efficient manner
- Team player with ability to work autonomously

**Q**ualifications, background, experience**
- Extensive experience in Customer Services ( essential)
- Previous experience in a health care setting_ (desirable)_
- _Business Administration Studies ( preferred)_
- _Demonstrated proficiency in computer skills/ data entry ( essential)_

**In Return**

You’ll be joining an incredible team at Dandenong theatre and be a part of:
- a passionate perioperative team dedicated to making a difference to the health of Victorians
- a friendly, flexible work environment
- unique opportunities for education, career growth and support
- mentorship from a highly experienced and respected team
- the largest public health service in Victoria, employing more than 22,000 people

We recognise the value of equal employment opportunity and are committed to patient safety and promoting fairness, equity and diversity in the workplace. At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles and iCare values.

**Monash Health is a **_great _**place to work**

Our employees enjoy a range of benefits including:

- salary packaging options that increase your take-home pay
- a comprehensive Health and Wellbeing program
- free flu vaccinations
- private health insurance at discounted rates
- health imaging services
- + more

**How to Apply**

Offers of employment can only be made once all required probity checks have been completed. These include:

- reference checks;
- a clear Police Check conducted within the last three months;
- a current Victorian Employee Working with Children’s Check (or proof of payment for same);and
- proof of immunisation.

A request to conduct probity ch