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Executive General Manager

2 weeks ago

Brisbane, Australia WorkCover Queensland Full time

**Job no**: 493685
**Work type**: Permanent - Full Time
**Location**: Brisbane CBD
**Categories**: Executive Leadership

At **WorkCover Queensland** our vision is to be the best worker’s compensation insurer, to make a positive difference to people’s lives and to keep Queenslanders working. Our flexible work environment allows you to be your best every day and contribute to the big picture.

We are seeking an **Executive General Manager - Claims** to join our Executive Leadership Team. This position oversees our claims management portfolio and ensures exceptional customer outcomes across Queensland.

This position plays a critical role in driving the end to end claims strategic direction, operational excellence, and customer outcomes while leading large, diverse teams across the claims management function. This is a highly influential leadership position responsible for the strategic oversight and optimisation of WorkCover Queensland's claims management operations. Your leadership will directly impact the health, safety, and wellbeing of Queenslanders at work.

**What You’ll Be Doing**:

- Develop and implement the strategic direction for claims management in alignment with WorkCover’s vision and corporate plan.
- Lead high-performing teams, cultivating a culture of innovation, collaboration, and operational excellence.
- Drive and implement continuous improvement in customer service, claims outcomes, and financial performance.
- Drive measurable impact in injury prevention, early intervention, and return-to-work outcomes.
- Champion safety and compliance across all claims-related activities and uphold our values at every level.

**What We’re Looking For**:

- Tertiary qualifications in business, law, or a related field (postgraduate qualifications highly regarded).
- Proven executive leadership experience in a complex, customer-focused environment.
- Strong financial acumen and experience managing large operational budgets.
- Deep knowledge of workers’ compensation and statutory claims management.
- Highly developed verbal, written and presentation skills including the ability to present recommendations clearly and effectively.
- Managing complex and sensitive consultations, negotiations, and partnership arrangements with a wide range of stakeholders.

**How do I apply?**

Applications close at 5pm on Wednesday 14th of May.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our recruitment team during your conversation with them.

Pre-employment checks will be conducted on all prospective employees. This will include a Right to Work in Australia Check, Police Check, Education Check, Reference Check and where appropriate a Visa Check. The information provided will be treated as confidential in accordance with the _Information Privacy Act 2009 (Qld)._

**Advertised**: 30 Apr 2025 (12:00 PM) E. Australia Standard Time
**Applications close**: 14 May 2025 (5:00 PM) E. Australia Standard Time