Eligibility Officer

1 week ago

Adelaide Region SA, Australia EML Full time

**Eligibility Officer**:
SA - Adelaide Workers Compensation Full Time
- **Hybrid working arrangements available - work from home 2 days a week**:

- **Work for an organisation that celebrates success with reward and recognition**

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 2,900 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

**THE OPPORTUNITY**

As part of our diverse team based in Adelaide, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

As an Eligibility Officer, you will work closely with your team and relevant stakeholders to investigate, strategise, track, follow-up and determine complex claims. You will provide proactive support relating to the assessment of claim liability and assist in achieving the best possible outcomes for these claims with adherence to KPI timeframes.

This will be a **permanent** position commencing immediately based in the **Adelaide** office, with flexibility to work from home.

**YOUR RESPONSIBILITIES**
- Request information required to assist in the liability assessment process and follow up
- Proactively manage claim determinations for complex claims, ensuring clear documentation of actions throughout the determination process
- Provide accurate and complete information that is consistent and easy to understand (including options about any claim, entitlements, obligations & responsibilities)
- Adopt a service-orientated approach that is focused on the interests of workers and employers
- Liaise effectively with third parties, i.e. solicitors, IMEs and investigators
- Collaborate with case managers / claims specialists and other technical and support experts to manage a portfolio of claims
- Ensure the effective management of key legislative drivers in accordance with the Act

**ABOUT YOU**
- Strong customer service skills
- Effective oral and written communication skills
- Attention to detail and organisational skills
- Demonstrated ability to work within a service environment is desirable
- Demonstrated knowledge of the Return To WorkAct2014 (SA) would be advantageous
- Experience using our claims management system, Curam, and our recordkeeping system HPE Content Manager (HPCM) would be highly appreciated but not essential

**WHAT WE OFFER**

**We stand together as equals.** EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

**_ EML provides career opportunities and great employee benefits, including:_**
- A vibrant, collaborative innovative team culture
- Flexibility with opportunity to WFH when you are fully trained in your role.
- A corporate wellbeing program with discounted health insurance and gym membership
- Access to discounts at over 350 retailers through our Rewards Hub program
- Entitlement to an annual tenure and performance-based recognition reward
- Comprehensive learning and development support
- Companywide events to celebrate success.
- Quarterly Reward and Recognition Awards
- Up to 16 weeks paid parental leave, plus super

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