Eligibility Officer

2 weeks ago

Adelaide CBD, Australia Arthur J. Gallagher & Co. Full time

About Us:
Gallagher Bassett is the world’s premier provider of risk and claims management services. We believe that - with proper management - a world of risk becomes a world of possibilities. It becomes a world where businesses and organizations are freed to do what they do best. To build. To serve. To move forward. Knowing the responsibilities of today and their people are being cared for.

So wherever opportunity and need come next in this world, Gallagher Bassett is there. From Walla Walla, Washington to Wallaroo, South Australia. More than 5,000 of the most dedicated professionals backed by the industry’s most powerful technology. Each with a single and powerful purpose: To GUIDE those suffering a loss to the best outcomes for their health and financial wellbeing. To GUARD our clients’ assets as the trusted stewards of their risk and claims management programs. To GO BEYOND expectations in the continuous pursuit of a better way.

**Responsibilities**:
**Your Role**

In the role of an Eligibility Officer you will be the first point of contact responsible for coordinating and obtaining information from key stakeholders to determine the acceptance or rejection of the claim in line with legislation. Your strength in technical knowledge and resilience to achieve business and Return to Work SA objectives, through utilisation of your analytical and communication capability will see you succeed in this position.

Y
**ou will add value to Gallagher Bassett across the following**:

- Actively listen, show empathy and recognise the needs of the worker and employer Consider Compliance, Medical Relationship, Employment Relationship and Exclusionary Provisions when reviewing liability;
- Identifying any potential barriers and providing effective strategies for eligibility outcomes;
- Communicating all decisions to the employer and the injured worker Providing education to Workers, Employer and Treating Medical Practioner in respect to rights and responsibilities;
- Delivering a high level of service to achieve a positive, safe and sustained return to work as early as possible in a high-pressure environment;
- Creating new claims at time of registration via phone and ensuring all relevant data and information is captured within the appropriate systems.

Qualifications:
**We’re interested in hearing from people who possess**:

- Demonstrated ability to be resilient and to interact empathetically with people in vulnerable situations;
- Claims management experience and knowledge of relevant acts and legislative requirements;
- Understanding the rights and responsibilities of people who are impacted by a workplace injury;
- Ability to make sound decisions, negotiate and influence are essential to the success of this role

**If you live our values and demonstrate the people capabilities, we can not only offer you great career opportunities, but on a day to day you’ll experience the following**:

- True flexible work hours including 9 day fortnight
- Paid maternity leave
- Staff referral incentive
- Opportunities for ongoing education and development
- Service recognition awards to celebrate your contribution to the company
- Employee assistance program for yourself and your immediate family members
- Staff benefits program with a wide range of discounts on offer
- The opportunity to work for a company that gives back to the community through our Gentle Bear program
- A fun, supportive and inclusive working environment

Only people with the right to work in this country will be considered for this role

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