Head of Claims

**Company Description**
- Melbourne location
- Be part of a team that invests in your growth, offering exclusive industry accreditation and a variety of learning experiences
- Work with experienced and skilled colleagues who support and inspire one another to achieve collective success

At TAL, we’re supported to live our best lives. With flexible and blended working options, discounted insurance, and wellbeing initiatives, we know we’re valued.

You’ll work alongside some of the brightest and most capable colleagues in the industry, with leaders who inspire, support, and include everyone. We foster a culture where everyone belong

As Head of Claims
- Group, you’ll lead the implementation and delivery of TAL’s claims proposition for a couple of our partners ensuring operational excellence, service quality, and strong relationships. You’ll champion best-practice systems, processes, and procedures, building a reputation for excellence with TAL, our customers, and our partners.

Your focus will be on achieving core business objectives for both TAL and our partner, driving service excellence, retention, and growth. You’ll ensure stakeholders are not just satisfied but delighted—delivering on commitments, providing strategic advice, monitoring service performance, and understanding their broader business and insurance goals.

You’ll also foster a high-performing, engaged team—attracting and onboarding the right talent, embedding strong training and development plans, shaping a positive team culture, and building capability across Group Life and the wider life insurance business.

**In this role you will**:

- Lead and strengthen relationships with key stakeholders—ensuring TAL’s commitments to our partner are delivered on time, to the highest quality, and aligned with their strategic objectives.
- Drive customer-centric claims service delivery, meeting all contractual commitments and fostering a culture of continuous improvement.
- Provide leadership on complex claims, reinsurance relationships, and contract negotiations to ensure optimal outcomes for TAL and our partners.
- Collaborate across TAL to support new products and enhancements, ensuring processes are efficient, effective, and customer-focused.
- Represent TAL as an industry leader through thought leadership, conference participation, and media engagement in partnership with Corporate Affairs and Marketing.

**Qualifications**
- 7+ years’ experience in a senior role within Financial Services or Insurance.
- Proven commercial acumen with strong strategic and operational insight.
- Exceptional leadership skills with the ability to inspire and engage teams.
- Sound knowledge of Super Funds, key industry partners, and (preferably) reinsurance operations.
- Strong organisational and time management skills with the ability to deliver in a fast-paced environment.

**Additional Information**
TAL is one of Australia’s leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce. We’re proud to be:

- An Inclusive Employer - Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index
- Diversity Champions - Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change
- Reconciliation Advocates - Read our Innovate Reconciliation Action Plan.
- Need adjustments during the recruitment process? Let our team know by getting in touch with us here.—we’re here to support you.

You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems.

As part of the recruitment process, there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.

LI-Hybrid

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.