Claims Assessor

You are applying for the position ofClaims Assessorfor companyTokio Marine.Please fill in your details below to submit an application for this position.

This position is located in: Head Office

Close date: Monday 14 July 2025

Department:BCC / TMMA

Employment Type:Full-time

The ClaimsAssessor is responsible for managing and processing trade credit insuranceclaims in an accurate, timely, and policy-compliant manner.

Thisrole involves end-to-end claims management, which includes verifying policycoverage, conducting assessments, liaising with stakeholders both internal andexternal whilst providing recommendations for claims settlement.

About the Opportunity:

Located in the Sydney CBD (role open to Sydney, Melbourneor Perth), in this full-time opportunity you will report to the Head of Claims andyour role will include:

- Assess andmanage trade credit claims from lodgement through to resolution.
- Interpretcomplex policy wordings and endorsements to determine coverage applicability.
- Investigatethe cause of loss and confirm compliance with policy conditions.
- Liaisewith insolvency practitioners to verify appointment status, creditor rankings,anticipated dividends, and recoverability.
- Reviewdebt collection and legal recovery efforts to ensure mitigation of loss andcompliance with subrogation provisions.
- Communicatewith brokers, clients, and internal stakeholders regarding claims progress anddocumentation requirements.
- Maintainaccurate, timely, and audit-compliant records of claims activities andoutcomes.
- Identifyand escalate potential fraud or breach of policy obligations.
- Contributeto monthly reporting, audits, and continuous improvement initiatives.
- Supportteam members as required and participate in knowledge-sharing and processtraining.

About Us:

Tokio Marine Group is one of the top 5 largest global insurancecompanies with businesses in 38 countries and regions worldwide. Leading theway in travel, accident and health, bond and credit and cyber securityinsurance just to name a few.

Tokio Marine Management Australasia (TMMA)hasgrown from its beginnings in Australasia 60 years ago as a niche Japanesecommercial insurer into a diversified operation offering a strong mix ofcommercial and personal lines.

TMMA and its agencies operate in both Australia and NewZealand, with its headquarters based in Sydney.

We are guided by our core identity"To Be AGood Company."Sounds straight-forward, we know. But we believein keeping it simple for our People, our customers and our clients. Like anorth star, embodying what it truly means to be a good company is what sets usapart and guides our every move.

About You:

As our preferred candidate, you will have:

- Minimum 2years’ experience in the trade credit insurance industry or similar financialclaims environment.
- Priorexperience in claims assessment, collections, insolvency, or commercial creditrisk highly regarded.
- Strongworking knowledge of trade credit insurance policy structures and claimableevents.
- Provenability to manage stakeholder relationships under time-sensitive andcommercially sensitive conditions.
- Proficiency with Microsoft Office Suite and insurancesoftware systems.
- Strong attention to detail, organisational andcommunication skills.

What's in it for you?

- Competitivesalary package with yearly bonus and great benefits
- Novatedleasing options for your assets e.g., vehicle, mobile, laptop etc.
- A flatmanagement operating structure which means minimal levels of hierarchy andaccess to Executive Leaders
- Flexibleworking - hybrid position, WFH 2 days a week, choose your schedule.
- Additionalwellbeing leave day to use as you see fit in additional to optional fluvaccinations provided onsite.
- Volunteerday with a charity of your choosing.
- Twelveweeks of paid parental leave for primary carers, 6 weeks for secondary carers
- Socialcommittee in a friendly, down-to-earth high performing culture that celebrates you.
- Ongoinglearning and development programs tailored to your career progression goals andambitions.
- Significantdiscounts with large Japanese multinational companies and other large nationalretailers

And many more

In return, we will give you everything you need todevelop your skills and build a successful role at TMMA. If you’re ready tostep into a business and culture that will both challenge and excite you, applynow and let’s make a difference together

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